Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,265 Reviews)
Rating breakdown 6,265 reviews
5 Stars
2,997
4 Stars
1,738
3 Stars
972
2 Stars
258
1 Star
300
79%of customers recommend this product.
(
3,989 out of
5,051)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
4
For a low-end refrigerator it is adequate.
on November 18, 2023
Posted by: jm20
from piedmont sc
[This review was collected as part of a promotion.] This came as the DR Horton home supplied refrigerator. Side by sides are not the best use of freezer and refrigerator space. The in door Ice dispenser make a lot of noise. This was installed by Whirlpool and the tech who installed it broke off the handle of the water shutoff valve and left it that way in the shutoff position. DR Horton fixed that problem, then the ice dispenser would not dispense any ice and Whirlpool sent a tech that saw the issue and took the ice maker out and turned it manually- re-installed the unit and it started working but no problem found.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
AWFUL
on November 20, 2023
Posted by: BEATRIZ
from MARANA AZ
[This review was collected as part of a promotion.] i have beeen waiting for 2 months a new unit, the technitian came and he says that the refrigerator has several issues with no repair and he will contacted me next day . i have been callinf for 2 months everyday and Whirpool said they will contact the technitian and call me back IT HAS BEEN 2 MONTHS WAITING! I am paying tons of money in energy because the refrigerator is not working propertly. I need a respponse ASAP
Service Job Number: SWPRA39B4189-1
Product: Kitchen
Model: WRS315SDHM08
Serial: HEC2599188
Service Job Number: SWPRA39B4189-1
Product: Kitchen
Model: WRS315SDHM08
Serial: HEC2599188
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 21, 2023
Thank you for sharing your insights with us, BEATRIZ. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 432436.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool owner.
on November 20, 2023
Posted by: Lulu
[This review was collected as part of a promotion.] I am not happy that the ice maker broke! I bought the refrigerator for my parents the last week of July. Four months and the ice maker brakes.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 21, 2023
Thank you for sharing your insights with us, Lulu. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 432431.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Willie
on November 20, 2023
Posted by: Will
[This review was collected as part of a promotion.] This is the second one in 2 weeks, the first one ran very loudly and I sent it back only to receive another that runs just as loud. The delivery guys said all the Whirlpools sound like that.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 21, 2023
Hi Will,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 432482.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 432482.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features!
on November 21, 2023
Posted by: Ruidoso1
[This review was collected as part of a promotion.] We waited a long time for the color, etc Very happy.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average but not Amazing
on November 21, 2023
Posted by: Ozzy
[This review was collected as part of a promotion.] Ok refrigerator but having the water filter under the door is pretty lame. Leaks water all over the floor when you remove the used filter during replacement. I'm not so impressed with the filter either. It doesn't seem to filter as the type of filter in our old GE refrigerator. On the plus side the ice crusher seems to work well.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features except the loud, continuous noise.
on November 22, 2023
Posted by: Linda63
from Bend, Oregon
[This review was collected as part of a promotion.] Purchased the refrigerator as part of a new kitchen package. Although the temperature is good, it is extremely loud and constantly runs. Very hard to sleep at night.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on November 24, 2023
Posted by: Robin
[This review was collected as part of a promotion.] The refrigerator was a package that I received when I bought my home . Although it’s a beautiful refrigerator the doors are very flimsy. When you open them they automatically just swings open with no co tell and bang the cabinets all the stuff on the door immediately starts to rattle and cling together the doors are way too loose.
Written by a customer while visiting whirlpool.com