Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,265 Reviews)
Rating breakdown 6,265 reviews
5 Stars
2,997
4 Stars
1,738
3 Stars
972
2 Stars
258
1 Star
300
79%of customers recommend this product.
(
3,989 out of
5,051)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Economical Stainless Refrigerator
on October 17, 2023
Posted by: Scott
from Syracuse, NY
[This review was collected as part of a promotion.] Nice side-by-side refrigerator with water and ice on the outside of the freezer door. It came with one fewer shelf than there were spaces for a shelf (looks like the ‘fridge is missing a shelf). Ice maker is very noisy when it dumps ice into the bin. I do like the glass shelving and the ability to select crushed or cubed ice. The dispenser has a nice lighting function to help you dispense water or ice in low-light conditions.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO Not Buy! WARNING
on October 17, 2023
Posted by: CeCe
from Olathe Kansas
We Purchased this refrigerator and had it delivered on 9/2/2023. The Refrigerator stopped Cooling on 9/14/23. We called Whirlpool and they sent out a technician for the following week. Technician walked in and said the defrost sensor was bad, and this was an ongoing problem. He said he needed to order a part and we needed to thaw out the unit. He would be back once the part came in. 10/4 The part was installed. Now here we are with the same issue on 10/17. Whirlpool CSR said she would have a supervisor call me back in 5-10 minutes. No one called. I called back 2 hours later. Whirlpool cannot get anyone out until 10/24. Guess what, its the same issue so it will take 10 days for the part to come in. Whirlpool said as long as a part can be replaced, then they won't send another refrigerator. They also will not replace food that was lost, due to any issue. I purchased an extended warranty. They won't do anything until the manufacturer warranty is up. The Manufacture Warranty doesn't replace your lost food. They don't care if the product works or not. They told me as long as a part can be replaced, then they will replace it, they do not give you your money back.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 18, 2023
Thank you for sharing your insights with us, CeCe. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 413230.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Im happy with the fridge
on October 17, 2023
Posted by: Donna
from Chiefland florida
[This review was collected as part of a promotion.] Hopefully it will last longer than 5 years my other overly expensive bottom refrigerator
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks good but difficult to care for
on October 18, 2023
Posted by: Jcg1
from PA
[This review was collected as part of a promotion.] It looks great new, works great but ice maker difficult to turn on & off and whirlpool says only use soap and water on finish which doesn’t clean well. Leaves dull film. Says stainless steal cleaner will harm the finish. Not practical.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Loud Noice
on October 18, 2023
Posted by: Sadvik
from Ga
[This review was collected as part of a promotion.] It's a brand new refrigerator using it from last 15 days. It hear a load noice from this machine. Not sure it has some issue or it is how the machine works
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, October 19, 2023
Thank you for sharing your insights with us, Sadvik. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 413595.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool washer Model # WRS315SDHW06
on October 18, 2023
Posted by: Jody
from Hagerstown Maryland
Had to buy a new refrigerator replacing my 30 year old side by side Hot Point workhorse. And started noticing problems within 2 days.
1. Ice maker. This ice maker only makes 24 Ice cubes in a 24 hour time period. Called customer service after several days of not producing ice to fill up large bin. They sent a service technician out who replaced my ice maker but said this is a problem with this model and see if it is any better. But it was not. Also informed me about problem #2 I was having.
2. Waisted space in back that food can not go into or will freeze everything on top shelf and left side of refrigerator. Extra 2 inches in back is not usable space and nothing stops food from sliding back into space.
3. Dripping from Ice maker dispensing area. I have to keep a cup under area to catch water drips.
4. Water dispenser great for filling up large cups and jugs but don't bump it while getting ice or you will get wet. Along with front of fridge and floor.
5. Drawers that hold vegetables and meat very breakable. Have already had to replace a drawer and the drawer holder, both broke.
6. Ice holder compartment had to be replaced also. Got a hole as big as my fist in bottom.
7. Cleaning vent/coils underneath. Vents are not accessible. You can only vacuum front one. The rest are being that and are in horizontal instead of vertical. Can't get to back ones.
Last but not least and most serious of all issues
8. Cleaning freezer on 10-11-2023 , wiping down back of the freezer down where water drips. Ran my wash clothe across area and it did a number on my finger. The metal that sits on top of plastic gave me very very deep cut on my middle finger. Ended up having to got to URGENT CARE to get STITCHES and a Tetanus shot.
Needless to say... DO NOT BUY THIS REFRIGERATOR!!!!
TOTAL LEMON wish I could afford to replace it!
1. Ice maker. This ice maker only makes 24 Ice cubes in a 24 hour time period. Called customer service after several days of not producing ice to fill up large bin. They sent a service technician out who replaced my ice maker but said this is a problem with this model and see if it is any better. But it was not. Also informed me about problem #2 I was having.
2. Waisted space in back that food can not go into or will freeze everything on top shelf and left side of refrigerator. Extra 2 inches in back is not usable space and nothing stops food from sliding back into space.
3. Dripping from Ice maker dispensing area. I have to keep a cup under area to catch water drips.
4. Water dispenser great for filling up large cups and jugs but don't bump it while getting ice or you will get wet. Along with front of fridge and floor.
5. Drawers that hold vegetables and meat very breakable. Have already had to replace a drawer and the drawer holder, both broke.
6. Ice holder compartment had to be replaced also. Got a hole as big as my fist in bottom.
7. Cleaning vent/coils underneath. Vents are not accessible. You can only vacuum front one. The rest are being that and are in horizontal instead of vertical. Can't get to back ones.
Last but not least and most serious of all issues
8. Cleaning freezer on 10-11-2023 , wiping down back of the freezer down where water drips. Ran my wash clothe across area and it did a number on my finger. The metal that sits on top of plastic gave me very very deep cut on my middle finger. Ended up having to got to URGENT CARE to get STITCHES and a Tetanus shot.
Needless to say... DO NOT BUY THIS REFRIGERATOR!!!!
TOTAL LEMON wish I could afford to replace it!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 19, 2023
Thank you for sharing your insights with us, Jody. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 413716.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good brand
on October 18, 2023
Posted by: Louis
from Chatsworth GA
[This review was collected as part of a promotion.] I have had this for a few months now and I don’t like how the water disperses is located. It makes it hard to get the ice out without making a mess
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Is loud still loud is small than the one I used to
on October 18, 2023
Posted by: Dissatisfied #28
from Dallas Tx
[This review was collected as part of a promotion.] I bought it like 3 weeks ago but no yo happy loud and makes small Ice Ann general the refrigerator is small than advertised.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com