Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,857 Reviews)
Rating breakdown 6,857 reviews
5 Stars
3,225
4 Stars
1,903
3 Stars
1,071
2 Stars
303
1 Star
355
78%of customers recommend this product.
(
4,219 out of
5,406)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
1
Not happy at all
on August 28, 2022
Posted by: Unhappy customers
from Tacoma WA
[This review was collected as part of a promotion.] 7/13 bought first fridge, delivered 7/17, door defective, requered to exchange. Second fridge delivered 7/24. 4-5 days later the temperature inside the fridge was between 46 - 48 degrees, and some of our food spoiled. The freezer side was covered with ice crystals all over We called Whirlpool company (47 minutes on Hold) the repairman came 4 days later, he defrosted the ice, told us that something was blocked probably due to the transportation, and he said he fixed it. About 4-5 days later the same happened. We called the company again (35 min on Hold), we were promised a repairman the next day, but nobody came, nobody called. The repair company emailed at 4 pm that they are not coming. Our appointment was rescheduled from Thursday to Monday. More food went to the garbage. Between the first fridge and the second one, we are already going through this nightmare over 6 weeks (between the purchases, deliveries, phone calls, and repairs. Worse purchase of our life.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, August 31, 2022
Hey Unhappy customers, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy
on August 28, 2022
Posted by: Mark
from Kerrville Texas
[This review was collected as part of a promotion.] I bought my fridge June 2, the left door handle came loose on the 5th and it quit cooling before we had it 2 months. Guy came out to fix it last week, didn't have the necessary part but he got it cooling enoght untll he comes back Tuesday. How would you guess I feel about my new refridgerator?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, August 31, 2022
Hey Mark, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the over all looks and features
on August 27, 2022
Posted by: rocky
from lynnhaven Florida
[This review was collected as part of a promotion.] My son picked it out..he has excellent taste! It is beautiful. It does need the noise volume addressed.Overall it is very serviceable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Time will tell.
on August 27, 2022
Posted by: BobC
from Summerville, SC
[This review was collected as part of a promotion.] The refrigerator looks good and works good. The through the door water and ice is great. Now, time will tell if it is a maintenance nightmare or runs well for years. What I DO NOT like about it is the gap between the back of the shelf and the back wall. This will allow "stuff" to fall down the back.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
New refrigerator
on August 27, 2022
Posted by: William Eli
from South Bend
[This review was collected as part of a promotion.] Love the side by side. It's lit up so we'll v We can see everything that we have easily. No more smelly surprises in the back.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Doors are not level.
on August 27, 2022
Posted by: Chtisty
from South Carolina
[This review was collected as part of a promotion.] I bought this refrigerator in June 2022. The doors were not level. They could not be adjusted to be level so it made the handles look uneven as well. I traded it in for another one of the same refrigerators and the same problem. Doors are not able to line up correctly. This one is a little better than the first but same issue. Refrigerator works fine but the doors are an issue.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
I really like it
on August 26, 2022
Posted by: Clariece
from Neosho, Mo 64850
[This review was collected as part of a promotion.] I really love my new Refrigerator, except for the door. It will not stay open. Always hits me in the back when I am trying to get something or put something in it. Door needs to be adjusted
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Slow flow on water , ice takes long time to make
on August 26, 2022
Posted by: Tdpressley83
from Horseshoe NC
[This review was collected as part of a promotion.] We need someone to come look at refrigerator. I have tried to get in touch with you.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com