Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,728 Reviews)
Rating breakdown 6,728 reviews
5 Stars
3,183
4 Stars
1,868
3 Stars
1,048
2 Stars
290
1 Star
339
78%of customers recommend this product.
(
4,173 out of
5,320)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
2
on August 31, 2025
Posted by: Nuke master
[This review was collected as part of a promotion.] The water leaks always when you use the water in the door. The handprints stay on the refrigerator but not any of our other appliances that we own do this. I’m talking the stove, dishwasher, oven and microwave. The same holds true for our washing machine and dryer. Hate the refrigerator!
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 789685
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on September 2, 2025
Posted by: Manny Gunz
[This review was collected as part of a promotion.] It freezes all my drinks it works horribly. It’s a disaster of a refrigerator. Not a good refrigerator
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 790300
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
It’s ok
on September 13, 2025
Posted by: Old white guy
[This review was collected as part of a promotion.] Not a big fan of side by side refrigerator but it came in the house, would be nice if the water and ice dispenser had a drain so water didn’t go to the floor when it gets spilled still not enough room in the freezer, I guess i will sell it and buy what I really want
Written by a customer while visiting whirlpool.com
Customer Rating
4
Interesting placing of water dispenser
on October 4, 2025
Posted by: BillyJoeBob
[This review was collected as part of a promotion.] I bought this about a month ago. Some features I am still trying to get use to.
Written by a customer while visiting whirlpool.com
Customer Rating
1
My refrig looks awful
on October 11, 2025
Posted by: kathy
from Bristol Pa 19007
[This review was collected as part of a promotion.] Cannot get film off front !! I have used only product specifically made for stainless steel. Dried it with microfiber cloth immediately after but rust all over refrig !! Not even living in house yet since settlement but have a few drinks in refrig. Design at bottom front of refrig is not nice to look at. There should be a black vented piece to make it visually look better like every refrig I have ever owned ! Not happy and will check about warranty. I would not have picked this refrig... it is a new construction home and appliances were included.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 14, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. http://spr.ly/6427AILJl
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6420AILJo.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6422AILJq or Instagram http://spr.ly/6423AILJS. When responding, please include your contact information and reference Case # 819161.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator.
We have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. http://spr.ly/6427AILJl
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6420AILJo.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6422AILJq or Instagram http://spr.ly/6423AILJS. When responding, please include your contact information and reference Case # 819161.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not pleased with this product.
on October 14, 2025
Posted by: Cold Shoulder
[This review was collected as part of a promotion.] Do not care for the ice and water dispenser. Ice cubes drop out of chute when not in use. Water dispenser drips after dispensing water. Messy! Will not recommend this refrigerator to friends. Will not purchase another Whirlpool refrigerator. Poor quality for the price
Written by a customer while visiting whirlpool.com
Customer Rating
3
Wouldn't buy it myself
on October 16, 2025
Posted by: notafan25
from Marana, AZ
[This review was collected as part of a promotion.] This came with the house. It is the base model and doesn't have a deli tray and there is no after market parts to put in one. Also they left one shelf out. I imagine they did this to save money. If you want a cheap bargain basement fridge this is your go, but if it didn't come with the house I would never have purchased it for my home.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Refrigerator
on October 24, 2025
Posted by: Bandyman
from Fort Gibson, OK 74434
[This review was collected as part of a promotion.] I bough this to Replace an older model refrigerator and every thing works great but the light for the Ice and water Despenser does not come on when used and it is supposed to. I have tried everything to get an answer from Whirlpool to no avail.
Written by a customer while visiting whirlpool.com