Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,600 Reviews)
Rating breakdown 6,600 reviews
5 Stars
3,132
4 Stars
1,830
3 Stars
1,030
2 Stars
279
1 Star
329
79%of customers recommend this product.
(
4,123 out of
5,248)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
4
Replacement
on June 24, 2025
Posted by: Ric221
from Indpls IN
[This review was collected as part of a promotion.] Refrigerator works as needed. That being said I would like to state I do not like the ice maker in this unit. Ice is slow to make compared to our old unit. We have never had a full bin of ice since this unit was installed. Light controls are useless as you have to turn it on before you get ice or water or you get no light. Also light location is not convenient to see into the cup you are filling. We are currently satisfied with this unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice Fridge! Water & Ice levers an issue
on July 1, 2025
Posted by: ButterflyKiss
from Louisville, KY
[This review was collected as part of a promotion.] Great fridge. Only complaint is the ice and water levers could be positioned differently. The ice lever feels loose and have to push it down more than I think you should have to. Quite frequently I have been filling my cup up with ice and the top lip of my cup will hit the water button and spray water everywhere. That design should be revised.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disgusted with your product.
on July 1, 2025
Posted by: Mike
[This review was collected as part of a promotion.] Purchased and ice maker worked 2 days and didn’t dump ice. Water accumulated in ice bin and ran water inside the freezer. We are having to wait until 7/18/25 to get repairman out. This was really a disappointing thing for us to purchase a new Whirlpool item and problem this major right off the bat. Very disappointed and dissatisfied in your product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 746768
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad water and ice despensing
on July 5, 2025
Posted by: Sonny
[This review was collected as part of a promotion.] We recently purchased the things we do not like ; 1. Only two draws in refrigerator (2) the ice and wayer drspensers are in awkard positions making it difficult to get ice without hitting water dispenser amd causeing water to make a mess.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible water and Ice Dispencing
on July 19, 2025
Posted by: Rick64
from Mesquite Nevada
[This review was collected as part of a promotion.] The water and Ice dispencing is terrible - cannot get ice without ice going all over the floor.. Water very difficult to use. This will be moved to the garage and a new refrigeratror bought for the kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 754093.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lots of room, but with messy ice/water dispenser.
on August 16, 2025
Posted by: Tmmths
[This review was collected as part of a promotion.] Lots of room. Seems a bit loud and the ice/water dispenser is not easy to use without making a mess. Always bumping the water dispenser “switch” when getting ice in anything but a small eight ounce glass…always…spewing water all over the floor.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Less than top quality.
on August 26, 2025
Posted by: JS Martin
from Sand Springs, OK
[This review was collected as part of a promotion.] When the freezer started to fail on my 17 year old Whirlpool Fold side by side, I decided to replace it with something similar. At its current age and given the fact that I had replaced the ice maker a year earlier, I decided that it was not worth repairing. We have always been pleased with our Whirlpool products and since we are price conscious, newly retired, and don’t care about internet connectivity and other frivolous features, we decided on this model. After owning it for several weeks now, I can confirm that the quality of this model is not up to the standards that we would expect from Whirlpool. The compressor is much louder than my 17 year old unit and the top edge of the freezer door sits about 3/16” above the refrigerator door. Very poor fit and finish.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #784976.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #784976.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on August 31, 2025
Posted by: Nuke master
[This review was collected as part of a promotion.] The water leaks always when you use the water in the door. The handprints stay on the refrigerator but not any of our other appliances that we own do this. I’m talking the stove, dishwasher, oven and microwave. The same holds true for our washing machine and dryer. Hate the refrigerator!
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 789685
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com