Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,111 Reviews)
Rating breakdown 6,111 reviews
5 Stars
2,944
4 Stars
1,692
3 Stars
945
2 Stars
242
1 Star
288
79%of customers recommend this product.
(
3,945 out of
4,983)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
1
Disgusted with your product.
on July 1, 2025
Posted by: Mike
[This review was collected as part of a promotion.] Purchased and ice maker worked 2 days and didn’t dump ice. Water accumulated in ice bin and ran water inside the freezer. We are having to wait until 7/18/25 to get repairman out. This was really a disappointing thing for us to purchase a new Whirlpool item and problem this major right off the bat. Very disappointed and dissatisfied in your product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 746768
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad water and ice despensing
on July 5, 2025
Posted by: Sonny
[This review was collected as part of a promotion.] We recently purchased the things we do not like ; 1. Only two draws in refrigerator (2) the ice and wayer drspensers are in awkard positions making it difficult to get ice without hitting water dispenser amd causeing water to make a mess.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigeration/great! Water dispenser/horrible!
on June 25, 2020
Posted by: Anonymous
from Fischer Texas
[This review was collected as part of a promotion.] I love the refrigerator and freezer part of this product. It cools and freezers great, space is great, layout of refrigerator shelving indoor space is well designed.
I love the refrigerator and freezer part of this product. It cools and freezes great, space is great, layout of refrigerator shelving and/or space is well designed.
However, whoever designed the water dispenser extended the drip zone from the actual water dispenser to drip OUTSIDE of the well that holds the water drips and the ice that falls from the ice dispenser, and down the front of the stainless steel surface.
The water drip is creating an UGLY MESS on the front of the stainless steel base of the refrigerator. It already looks damaged and I have only had it about 2 1/2 months. what will it look like A year from now. I am constantly wiping and cleaning the front of the refrigerator applying baby oil to the stainless steel surface multiple times a day trying to keep from ruining the front of the refrigerator.
I actually would like for whirlpool to replace this product as I asked for stainless steel appliances for the beautiful look it created in the kitchen, however the water buildup on the front of the refrigerator looks horrible.
I love the refrigerator and freezer part of this product. It cools and freezes great, space is great, layout of refrigerator shelving and/or space is well designed.
However, whoever designed the water dispenser extended the drip zone from the actual water dispenser to drip OUTSIDE of the well that holds the water drips and the ice that falls from the ice dispenser, and down the front of the stainless steel surface.
The water drip is creating an UGLY MESS on the front of the stainless steel base of the refrigerator. It already looks damaged and I have only had it about 2 1/2 months. what will it look like A year from now. I am constantly wiping and cleaning the front of the refrigerator applying baby oil to the stainless steel surface multiple times a day trying to keep from ruining the front of the refrigerator.
I actually would like for whirlpool to replace this product as I asked for stainless steel appliances for the beautiful look it created in the kitchen, however the water buildup on the front of the refrigerator looks horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Straight Forward Quality
on November 8, 2019
Posted by: Vette62RCM
from Jersey Shore, PA
[This review was collected as part of a promotion.] We recently replaced all of our kitchen appliances with Whirlpool. Not only do they look fantastic, they are quiet, user friendly and quality appliances. The side by side refrigerator replaced a 20 year old one that the compressor died of old age. The shelf capacity and storage is abundant. It is so great to have a Ice/water dispenser again! It runs quiet and makes ice quite quickly! We also bought the flat top electric range and the compact microwave oven that actually fits above our stove top!! Thank you very much Whirlpool for coming up with that crafty compact over the range microwave!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
The features are terrible and nonfunctional
on June 10, 2020
Posted by: McFadden
from Litchfield Park, AZ
[This review was collected as part of a promotion.] I brought this refrigerator 3 weeks ago.
1. there is no cover or grill for the hinges of the doors. Ugly to look at.
2. The door shelves are too wide and every bottle I put on them falls over when the door is open or closed.
3. One of the shelf appears to be missing. If not missing, to adjust the shelf to the extra notch makes one area too big and the other area too small.
4. The ice dispenser is directly behind the water dispenser. I hit the water every time I want ice and have to wipe up the spill. This is a poor design! Unacceptable!!!
1. there is no cover or grill for the hinges of the doors. Ugly to look at.
2. The door shelves are too wide and every bottle I put on them falls over when the door is open or closed.
3. One of the shelf appears to be missing. If not missing, to adjust the shelf to the extra notch makes one area too big and the other area too small.
4. The ice dispenser is directly behind the water dispenser. I hit the water every time I want ice and have to wipe up the spill. This is a poor design! Unacceptable!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy nairdr, Social Care, June 18, 2020
Hey McFadden,we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect Addition to our new Kitchen!
on August 30, 2018
Posted by: Kendra.87
from Nashville, TN
Gender:Female
[This review was collected as part of a promotion.] My significant other and I recently purchased a refrigerator for our first home. We are both extremely pleased with everything about this appliance. From the price to functionality and appearance, it is everything we wanted. We both highly recommend Whirlpool to anyone in the market for high quality and beautiful appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my new fridge
on March 25, 2019
Posted by: Heidi2010
from Hamilton ms
Gender:Female
[This review was collected as part of a promotion.] Love my ice maker and the filtered water taste great. But what I like the most is I can lock it so my kids don't make a mess trying to play with it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Water dispenser is poor
on March 17, 2022
Posted by: Jill
from Greer, South Carolina
[This review was collected as part of a promotion.] My water dispenser is terrible! You can’t read a glass on the tray and expect it to fill up, you have to stand there and hold it. By the second 16oz glass the water isn’t cold. It drops down the front of the fridge leaving water lines, cheap, cheap, cheap. It only came with two shelves for the door of the refrigerator so I’ll have to purchase another. Items next to the freezer are super cold and cut up fruit will freeze.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marie Q, Social Care Team, March 29, 2022
Hello Jill,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com