Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,110 Reviews)
Rating breakdown 6,110 reviews
5 Stars
2,944
4 Stars
1,691
3 Stars
945
2 Stars
242
1 Star
288
79%of customers recommend this product.
(
3,944 out of
4,982)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Ice machine a disappoio
on January 11, 2025
Posted by: C3468
[This review was collected as part of a promotion.] Bought this last week. miss an extra drawer for meats that mt last refrigerator has. Biggest issue is the ice machine is very disappointing. It has yet to produce enough ice. It barely drops 15 cubes in 8 hours. Tried to lower temp to see if it would help but it hasn’t going to call for service
Written by a customer while visiting whirlpool.com
Customer Rating
1
Excessively loud
on March 17, 2025
Posted by: Awful
[This review was collected as part of a promotion.] Loud all the time. Runs a lot. Set remote preferred level. Does not help. Don’t buy it. Have always loved whirlpool. This is my 3rd one. Can hear it upstairs in my bedroom from the kitchen downstairs
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 18, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64230cKeL . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64240cKe0 or Instagram http://spr.ly/64250cKeF. When responding please include your contact information and reference Case # 695255.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64230cKeL . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64240cKe0 or Instagram http://spr.ly/64250cKeF. When responding please include your contact information and reference Case # 695255.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Next time I'll drive to the store to shop!
on March 17, 2025
Posted by: LRINGIS
from Florida
[This review was collected as part of a promotion.] I guess it's on me because I bought online in a pinch when our old fridge died... I now wish I would have went to the store to look at different models. If I had, I likely would not have chosen this one. The inside space feels wasteful. The top shelf is so far down that there's a lot of wasted space between the shelf and the top of the fridge... and there's brackets for 4 shelves, but only 3 shelves included. The drawers feel cheap and don't slide well. It works fine. The freezer is great and the ice/water in the door is ok... the way the buttons are arranged can be messy if you're not careful when dispensing.
I will try ordering another shelf and looking online for some storage accessories - maybe that will help.
I'm disappointed - but that's on me since I didn't physically go to the store to look at it before purchasing.
I will try ordering another shelf and looking online for some storage accessories - maybe that will help.
I'm disappointed - but that's on me since I didn't physically go to the store to look at it before purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
LOUDEST Fridge ever!!!
on March 24, 2025
Posted by: Luke
[This review was collected as part of a promotion.] Loudest fridges ever heard!!!!!!!! Don’t get this. I returned it thank God within the 48 hour window or I would have been stuck with it. The water dispenser is very stupidly placed. Not much space in fridge. Cheap flimsy shelves. We could hear that thing running (compressor) from anywhere in the house. It runs 75% of the time because it is a new low energy type of unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698751.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698751.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker is weak
on March 24, 2025
Posted by: Ice2025
[This review was collected as part of a promotion.] Makes a small amount of ice, had it replaced and the second refrigerator makes very little ice, enough to fil two Stanley's 1/2 full
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698818.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698818.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks and works great
on April 3, 2025
Posted by: Pelican
[This review was collected as part of a promotion.] Looks and works as expected, only issue and why I gave 4 stars is it is louder than my previous unit. Besides that one issue all good , I would recommend this unit to others.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Unit
on April 3, 2025
Posted by: Pelican
from Houma Louisiana
[This review was collected as part of a promotion.] works as expected, more room than previous unit, would recommend to a friend, the reason for 4 not 5 stars is the compressor is somewhat loud .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
IT WAS GREAT UNTIL IT WAS NOT
on April 4, 2025
Posted by: ANONYMOUS
[This review was collected as part of a promotion.] Purchased the new refrigerator to replace one a Kenmore that lasted 17 years with no issues. Was very pleased with out new whirlpool until it broke in the night. We had only had the whirlpool fridge for about 90 days!! The compressor went out. This was extremely disappointing to say the least. We work up to water in the floor and quickly realized the ice was melting and running down the ice dispenser into our floor. All the food I the freezer was completely thawed and had to be thrown away. Along with the expense of the new purchase, food spoilage and purchasing replacement food it was a very expensive experience. We were without a fridge or freezer for about 8 days until the new compressor came in and was installed. It is running again and keeping fingers crossed, but do not have a good feeling with such a large malfunction this early in the game. Wish there was a way to be compensated for food spoilage under these circumstances with it being such a new purchase. We had such high expectations and felt comfortable or hopeful with the whirlpool brand,, not sure anymore.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 704256.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com