Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,109 Reviews)
Rating breakdown 6,109 reviews
5 Stars
2,944
4 Stars
1,691
3 Stars
945
2 Stars
241
1 Star
288
79%of customers recommend this product.
(
3,944 out of
4,982)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
1
Ice maker always jammed.
on August 28, 2024
Posted by: ApplianceReviewer
from Texas
Unfortunately this fridge came with the house I bought. I want whirlpool to buy back my fridge. The ice maker is always getting jammed and is frustrating. I would buy another whirlpool model.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 29, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585371.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585371.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad service, bad product.
on August 29, 2024
Posted by: Mr. Broken Fridge
from New Hampshire
[This review was collected as part of a promotion.] Problems!! The fridge keeps making loud grinding and buzzing sounds. It happens every few weeks until recently when it completely stopped cooling or freezing. Then, trying to register this thing to get the warranty going so I could set-up service was a pain... They say they cannot find my fridge. The appliance buy cannot get here for 3 WEEKS! What kind of service is this?!?! We specifically wanted to buy an American brand but feel like we made a huge mistake. The fridge is less than a year old and should not be crapping out already.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585844.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585844.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Freezer doesn’t cool and it won’t make ice cubes
on August 29, 2024
Posted by: Jhorgeiv
from Texas
This refrigerator came with our new house, the freezer won’t cool, it won’t make ice cubes, food gets spoiled, it doesn’t freeze anything and we have been using it for only a week. Called customer service and it will take a week for a technician to come, meanwhile we don’t have a refrigerator, definitely I don’t recommend it
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 586024.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
OK, but has some issues
on September 4, 2024
Posted by: SLowe
[This review was collected as part of a promotion.] The refrigerator is very loud. The ice maker doesn't make ice quickly enough. There is no drip tray for the ice/water dispenser and the water dispenser is so far forward that it drips down the front of the refrigerator
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on September 4, 2024
Posted by: Farhan
[This review was collected as part of a promotion.] Brand new ice cube drop from dispenser every hour on the wooden floor , safety and slippery issue. Tech came and it’s not fixed
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 588363.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
fridge
on September 5, 2024
Posted by: oven
[This review was collected as part of a promotion.] water never gets cold out of dispenser (setting is at coldest setting) and when you need crushed ice, water comes out at the same time and spills all over the floor.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 588136.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
on September 27, 2024
Posted by: Dink37
from Bowling Green, KY
[This review was collected as part of a promotion.] This refrigerator came new with the house. I don’t like the way the ice and water dispenser are set up. It spits out an ice cube sometimes onto the floor. If you’re not careful, the water will run down the front and stains it. Also I need an extra shelf for freezer and fridge. Cheaper made appliance than I’m used to. I realize contractors sometimes buy cheaper models.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 1, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #600001.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #600001.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Complete junk
on October 12, 2024
Posted by: Talley2454
I cannot stand this refrigerator. It has not functioned correctly since the day we plugged it up. The water for the icemaker leaks into the bottom of the freezer and pools up under the bottom freezer bin eventually freezing it to the floor of the freezer. If left alone it will start running out the door. The filter housing is also broken. It has a small lever that is supposed to pop the filter out when you open the door. It just dangles in there and you have to strong arm it out. Sometimes the water dispenser works and sometimes it doesn't. It is a complete crap shoot as to whether it will. The door swings wildly when you open it. I have owned a lot of whirlpool appliances in my years. This is the absolute biggest piece of junk for the price. If this is what I can expect for my money they can just keep it. I have been trying to get warranty service for weeks and finally found out that they have no warranty person in my area. Because obviously no one who lives near me has an appliance. I need to pay for the repairs and submit a reciept for reimbursement. Nice.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 15, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 607289.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com