Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(6,109 Reviews)
Rating breakdown 6,109 reviews
5 Stars
2,944
4 Stars
1,691
3 Stars
945
2 Stars
241
1 Star
288
79%of customers recommend this product.
(
3,944 out of
4,982)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Monochromatic Stainless Steel
Customer Rating
3
Water/Ice dispenser not practical
on July 24, 2024
Posted by: MJ88
[This review was collected as part of a promotion.] Typical standard refrigerator. I like everything about it EXCEPT, and this is a big one for me, the water/ice dispenser. To begin, the square slot where you insert cup or whatever to grab ice/water is sort of small so you have to tilt a regular cup to push button for dispensing. Secondly, the ice button is right underneath the water button and when you tilt cup to push the ice button, there is a great chance you will accidentally hit the water dispenser and splash water everywhere. I finally got it down (somewhat) and I only accidentally hit the water button every once in a while. New guests will hit it everytime and spill water. Thirdly, there is not really something like a reservoir to caputre the water or ice that didn't go into cup (probably because the slot is so small and there is no room for it) so you will have a big water streak going down the refrigerator and water on floor from this. Lastly, the stream is way too powerful so it splashes water. My fridge came "free" with my house so I don't really mind but I would have not purchased this fridge on my own or I would have returned it once I found this mess out. I do not recommend this product for the stanley cup girlies or just any large water cups or people who like to drink lots of ice water from there fridge water dispenser.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality refrigerator.
on July 26, 2024
Posted by: Bad fridge
[This review was collected as part of a promotion.] Water dispenser leaks. Water valve was replaced once still leaks. Waiting for service person today. Refrigerator door moves open further after it is open and slams into cabinet. Door was leveled by service tech. This is a poor quality cheap refrigerator.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 29, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 568938.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Unacceptable. Poor quality
on July 27, 2024
Posted by: MaryJ
[This review was collected as part of a promotion.] There are so many things wrong with this refrigerator number one it never stops ticking like it never goes off and it's on the optimum setting and you can hear it over the TV it's so loud. Number two as soon as we turned it on the panel under where the ice maker is the entire panel to the floor is rusted and there's no water dripping or anything it doesn't even feel like real stainless steel. Number three the ice maker never fills up it never goes beyond half full and are not home except weekends.. number four the drawers inside are pretty flimsy and they don't line up.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 30, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 569427.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not good
on August 4, 2024
Posted by: Sdavid
from Daphne, AL
[This review was collected as part of a promotion.] Not impressed. There is no egg tray included and also there is no deli tray for meat and cheeses .
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #573505.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #573505.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
You want how much for a water filter?!?!?!
on August 13, 2024
Posted by: Jason
[This review was collected as part of a promotion.] It is exactly as I'd expected. Fairly basic with plenty of room. My only complaints are, the water filter is ridiculously priced! Also the water that comes from the front dispenser is no cooler than out of my tap.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just ok
on August 15, 2024
Posted by: Linda
[This review was collected as part of a promotion.] I purchased this refrigerator a month ago. I had the older model and there really isn’t much change. My only complaint is that the ice release is right under the water release so if you hit it wrong, the water leaks. Also, there is no meat and cheese drawer. I wanted to purchase another type of refrigerator, but I was limited due to size.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice but leaks from time to time.
on August 25, 2024
Posted by: Silver bullet
[This review was collected as part of a promotion.] The water/ice maker leaks. It also would’ve been nice to have a water dispenser tray to catch excess water when it leaks.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Terrible refrigerator, don't buy!
on August 26, 2024
Posted by: Riceyhot
[This review was collected as part of a promotion.] This refrigerator was included in our new home purchase by the developer. It is a bottom of the barrel side-by-side refrigerator in my opinion. The shelving and space is not laid out well in both sides and the biggest issue is the water dispenser. When you dispense water and are finished, it will drip 1-3 seconds after you walk away from the refrigerator. Due to the positioning of the water dispenser nozzle, the water does not get caught by the drip tray, instead it drips down the front of the refrigerator - leaving a near permanent water stain on the front of the fridge. This is a terrible design and seems to me, could have easily been R&D'ed if there was just a little bit of attention to detail in the design and testing phase of this product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 27, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #584610.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #584610.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com