Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,855 Reviews)
Rating breakdown 6,855 reviews
5 Stars
3,224
4 Stars
1,902
3 Stars
1,071
2 Stars
303
1 Star
355
78%of customers recommend this product.
(
4,217 out of
5,404)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
2
on February 17, 2026
Posted by: Naee
[This review was collected as part of a promotion.] Refrigerator cools very nicely, however, the ice machine and water does not work properly.
Response from whirlpool.comBy Branded Team, Consumer Care, February 18, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921619.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921619.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
I actually have a working ice maker
on February 16, 2026
Posted by: 26IDidit
[This review was collected as part of a promotion.] This frig was close to what i had. However there is less room because the ice machine is so massive. The frig has no deli drawer. The interior back was dented but not punctured.
However i did get it quickly and the price was better than others.
Hopi g it last for YEARS.
However i did get it quickly and the price was better than others.
Hopi g it last for YEARS.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lots of room!!
on February 16, 2026
Posted by: Potsy
from Missouri
[This review was collected as part of a promotion.] I have had my new side by side for a little over a week.I like it fine. So much more room inside, than I had in my French door fridge. The only thing I'm not crazy about, is the new refrigerator is noisier than the one I had. It sits right next to my dishwasher in my kitchen, and every time I go in there I wonder who started the dishwasher. The fridge.just.normally running, and the dishwasher.when IT is running, make exactly the same sound.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 14, 2026
Posted by: No nickname
[This review was collected as part of a promotion.] I am very happy with my new refrigerator and all its features.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful
on February 14, 2026
Posted by: Lisa
from Conway sc
[This review was collected as part of a promotion.] AWFUL DESIGN!! CHEAP BOTTOM LOOKS UNFINISHED
LOWEST OF LoW MODELS BUILDER SUPPLIED AWFUL LOOKS LOKE A PIECE IF XXXT
LOWEST OF LoW MODELS BUILDER SUPPLIED AWFUL LOOKS LOKE A PIECE IF XXXT
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 16, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 919429.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 919429.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on February 13, 2026
Posted by: Sharon
[This review was collected as part of a promotion.] Darren was awesome replacing the freezer door and explaining the water and ice maker!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it!
on February 13, 2026
Posted by: Hailee
Bought this fridge in December and so far no issues. Great storage space and the kids love to play in the water faucet on the door
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pretty nice refrigerator
on February 12, 2026
Posted by: Lynn817
[This review was collected as part of a promotion.] Very nice for a side by side refrigerator for the money. It holds quite a bit and the ice maker doesn't leak!!!
Written by a customer while visiting whirlpool.com