Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Monochromatic Stainless Steel
Customer Rating
1
LEAKS ICE
on April 26, 2026
Posted by: Leaky-fridge
from NC
Multiple times a day the ice dispenser drops ice onto the kitchen floor while I’m watching TV. Neighbors have the same fridge with the same issue.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 27, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator ice dispenser. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 953883.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 953883.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
i’m less than satisfied
on April 21, 2026
Posted by: Mel S.
from Idaho
[This review was collected as part of a promotion.] I reviewed my new whirlpool side-by-side refrigerator a few months ago. I own all whirlpool appliances (four all told). This refrigerator replaced the one that faithfully served us for 21 years. It has many shortcomings. The three most noticeable are the high noise level (I had to install sound deadening on two walls to quiet it. Second, the ice cube maker is massive and takes up a fifth of the freezer. I removed it and bought ice cube trays. Third, and the worst, is that on the recommended temperature setting (there are only four settings) much of what’s in the refrigerator freezes and spoils. If I set it a notch lower, everything in the freezer melts. I would not buy this model again. I notice that my son’s Whirlpool refrigerator has the same problem. There are many features I like, which I reviewed in an earlier post.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy and Questionable Reliability
on April 5, 2026
Posted by: Show Horse
from South Carolina
[This review was collected as part of a promotion.] This refrigerator was delivered one month ago. I bought it based on favorable reviews. My experience has been just the opposite. The cooling fan in the freezer is very noisy. It sounds like the motor has a bad bearing(s). The refrigerator is very noisy compared to my previous refrigerator. Last night the refrigerator shut down. When I awoke this morning, I unplugged the refrigerator and plugged it back in. It is cooling now, but I don't know for how long.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 945012.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 945012.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge
on March 30, 2026
Posted by: Fridge 82
from Royse City, TX
[This review was collected as part of a promotion.] I love it, but the only thing is that I wish the freezer was bigger.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
the water and ice dispenser need to be more bigger
on March 29, 2026
Posted by: reymar
from Fabens, TX
[This review was collected as part of a promotion.] Good refrigerator only the water and ice dispenser need to be more bigger, so that can a glass be standing
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Limited features. Bare necessities.
on March 27, 2026
Posted by: Me too.
from Lakeland FL
[This review was collected as part of a promotion.] Freezer space is extremely limited. Cheaply made. Manufactured as a low cost entry point appliance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, March 30, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941055.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 941055.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good
on March 26, 2026
Posted by: deb ann
from FL
[This review was collected as part of a promotion.] Bought the Whirlpool about two weeks ago and so far have been very happy with it. Ice maker/filtered water works great and taste so good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy
on March 25, 2026
Posted by: Gjost
from Tomball Texas
It came with a new house we bought. The ice machine keeps dripping water on the outside of the door. Whirlpool wouldn’t do anything about it. They wanted us to count the ice cubes that comes out and make sure it ran a full cycle. Really?
Pulte, the builder, is as bad because they wanted us Whirlpool to take care of the problem. So, I am going to have to purchase another brand even though ours is not even one year old
Pulte, the builder, is as bad because they wanted us Whirlpool to take care of the problem. So, I am going to have to purchase another brand even though ours is not even one year old
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 26, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your dispenser dripping on your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Possible solutions for water dispensing and ice-making issues related to the water filter:
Check Filter Installation: If the water filter was recently replaced or installed, ensure it is locked in place and creating a proper seal. An improperly installed filter can reduce water flow or cause leaks. If water dispenses after temporarily removing the filter, reinstall it.
Replace Filter: It is recommended to replace the water filter every six months, when the indicator light comes on, or as needed. A clogged filter can lead to reduced water flow, low ice production, and slower water dispensing.
Flush the Water System: After replacing or installing a filter, flushing the system is necessary to remove excess air and carbon. Air in the system can cause dispenser dripping, small/hollow ice cubes, or cloudy water. Follow the filter's instructions for the required amount of water (typically 1-4 gallons). If there is no dispenser, fill and discard three full containers of ice.
Inspect for Damage: Remove the filter and check it for cracks, damage, or missing O-rings. If the filter is cracked or damaged, replace it with a new one.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 939971.
We’re looking forward to hearing from you.
Marie Q
Possible solutions for water dispensing and ice-making issues related to the water filter:
Check Filter Installation: If the water filter was recently replaced or installed, ensure it is locked in place and creating a proper seal. An improperly installed filter can reduce water flow or cause leaks. If water dispenses after temporarily removing the filter, reinstall it.
Replace Filter: It is recommended to replace the water filter every six months, when the indicator light comes on, or as needed. A clogged filter can lead to reduced water flow, low ice production, and slower water dispensing.
Flush the Water System: After replacing or installing a filter, flushing the system is necessary to remove excess air and carbon. Air in the system can cause dispenser dripping, small/hollow ice cubes, or cloudy water. Follow the filter's instructions for the required amount of water (typically 1-4 gallons). If there is no dispenser, fill and discard three full containers of ice.
Inspect for Damage: Remove the filter and check it for cracks, damage, or missing O-rings. If the filter is cracked or damaged, replace it with a new one.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 939971.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com