Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Good Review
on August 29, 2026
Posted by: Foxx112
[This review was collected as part of a promotion.] The refrigerator is good but the most annoying features are the ice-maker and external dispenser. The external ice maker ALWAYS throws pieces of ice to the floor no matter how close you get the cup. At the same time, if you do not angle your cup just right, you will mistakenly hit the water dispenser. I think the design flaw was in trying to combine the two. Overall, it cools and freezes well and has more space than my last.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Falling freezer shelves
on August 26, 2026
Posted by: Cliff J
Keeps Cold items well, Freezer shelves not held well, keep falling out of slots, something's missing to hold them better. The Pins on the shelving in the freezer are too short.Good freezer for keeping frozen foods and plenty of room.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Awful fridge
on August 25, 2026
Posted by: customer123abc
[This review was collected as part of a promotion.] This fridge is functionally adequate because it keeps food cold and has an ice maker that my husband likes to use. It is better than not having a fridge. However, it is lacking storage space. As a result of the ice maker, the freezer barely fits a few basic things. The fridge somehow has frustratingly deficient space. Only tall, skinny or stackable things fit inside. How much of what you want to chill is drinks or stackable? I previously had a smaller fridge/freezer in a condo, and I could fit way more inside. What went wrong here?! I would love the opportunity to exchange this side-by-side model for a top fridge/bottom freezer even if I had to spend more out of pocket.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 26, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24703391.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24703391.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not for filling Stanley cups
on August 25, 2026
Posted by: Exotikone
[This review was collected as part of a promotion.] Not a very spacious interior, especially on the freezer side. Don't like the ice and water dispenser setup the way they are stacked in front of each other. It's difficult to fill larger containers like Stanley cups efficiently.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
A new refrigerator!
on August 23, 2026
Posted by: BoBo0
[This review was collected as part of a promotion.] We are really enjoying our new refrigerator. It's spacious, looks good, lighting is sufficient and the water and ice features are wonderful. We love it!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy Refigerator
on August 20, 2026
Posted by: DonnC
[This review was collected as part of a promotion.] Unit cools great. It is very noisy. Not the ice dropping but the fan and cooling unit. Would NOT buy again. Controls are good very simple. Makes ice fast. JUST too noisy. It can be heard across the room.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on August 17, 2026
Posted by: DisappointedCustomerNow
Do not buy this refrigerator.
The design flaws were obvious from day one. The ice and water dispenser is poorly designed, with barely enough clearance for a standard cup. Every time you angle a cup to get ice, it's almost guaranteed to bump the water lever and spray water everywhere. It's frustrating, messy, and clearly wasn't tested with actual everyday use in mind.
Even worse, the refrigerator is already failing after less than 90 days. It has started making loud, concerning noises and is leaking water onto the floor. A major appliance should last years, not weeks. For the price, the quality is unacceptable, and this unit has been nothing but disappointment.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 20, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24658893.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24658893.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Rating
on August 3, 2026
Posted by: Jennifer31443
[This review was collected as part of a promotion.] Only makes 8 cubes of ice at a time, so it takes about a week to make enough ice to fill it up, if you use the ice it takes another week before you have enough ice to be able to use it. It’s nice looking and matches my stove but it’s not good for a family.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24438174.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24438174.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com