Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
always whirlpool
on November 12, 2026
Posted by: Hemp2026
[This review was collected as part of a promotion.] like i will say again whirlpool has always been great products last longer than they would like lol do not change whirlpool. i gave my first side by side to my sister i bought in 1997 still working great to replace the one i just bought it was just time for a new look in the house.then i bought water heater electric 50 gal in 2012 it sprung a very small leak so i bought a new one but this time whirlpool does not make them anymore but the o e smith bought the rights it looks just like the whirlpool model every inch is the same but had to get 40 in order to stay the same as the 50 gal so i did not have to add piping the design is the same they put a 40 gal tank instead a 50 they could have put the 50 gal in it cause it the same everything about it crazy right.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Absolutely perfect for the price point
on November 11, 2026
Posted by: kittypurr1342
[This review was collected as part of a promotion.] We are very happy with our new refrigerator. We couldn't believe we found exactly what we needed/wanted for such a great price. We're not really bells and whistles people, but we're really loving the fingerprint resistant surface.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great basic fridge
on November 10, 2026
Posted by: Bboss85
[This review was collected as part of a promotion.] Simple fridge that works great! Keeps food cold and looks nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Solid Design
on November 10, 2026
Posted by: Tdague
[This review was collected as part of a promotion.] Great fit and outstanding new revised look from the previous generations. I really like the new ice shape and the fingerprint-proof finish.
The newly designed door shelving is also nicely thought out. It adds additional space for larger grocery items.
I appreciate the water filtration but I’m not sure it’s replacement is fairly priced.
I also noticed that the annual cost to operate is slightly less efficient.
The newly designed door shelving is also nicely thought out. It adds additional space for larger grocery items.
I appreciate the water filtration but I’m not sure it’s replacement is fairly priced.
I also noticed that the annual cost to operate is slightly less efficient.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Fridge
on November 9, 2026
Posted by: JSnooks33
[This review was collected as part of a promotion.] Great fridge and functions just fine. The split-style is a bit difficult sometimes when trying to fit items in.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool: sadly, not what it used to be!
on November 9, 2026
Posted by: JPD3rd
[This review was collected as part of a promotion.] I had the same/similar model for 13 years. This new one (which took 5 months to arrive!) is clearly inferior to the previous one. It does not qualify for the utility company's Energy Star rebate. The overall impact of small cosmetic, user-friendliness and operational changes is to reduce production costs rather than increase user satisfaction or reliability. The very limited manufacturer warranty testifies to this. Further, I did not appreciate the deceptive marketing tactics employed to sell an extended warranty when I called to simply register the unit.
Examples of the negative design changes include: water through-the-door spigot is too far forward causing spillage; led lighting is garish at best and blinding at worst; shelves, drawers, door compartments and freezer bins are less substantial and more difficult to operate. The ice maker takes up more space in the freezer than before. Finally, the unit I received had cosmetic imperfections such as many black scuff marks on the interior, excess spray foam insulation coming out of the manufacturing/assembly ports, and limited range of motion to temperature/humidity controls. Very disappointed in Whirlpool, but they are the only manufacturer who could provide a suitable replacement for my old Whirlpool in bisque/biscuit color.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 10, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that your Whirlpool® Refrigerator design has not met your expectations. If you have any questions or require further assistance with your refrigerator, please feel free to reach out to us through any of the following channels:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25557489, and a brief description of your issue.
We look forward to connecting with you and helping resolve this.
Best regards,
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25557489, and a brief description of your issue.
We look forward to connecting with you and helping resolve this.
Best regards,
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator. Big inside.
on November 8, 2026
Posted by: Sunshine 22
[This review was collected as part of a promotion.] I like the refrigerator. Just noisy. Sometimes when I pull cup back from getting ice or water it will throw out an ice cube and it hits the floor.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Quality
on November 7, 2026
Posted by: ND Lover
[This review was collected as part of a promotion.] Excellent refrigerator. Had a whirlpool for the last 40 years. None better. Still have the old one in the basement and it still works great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com