Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Fridge
on March 30, 2026
Posted by: Fridge 82
from Royse City, TX
[This review was collected as part of a promotion.] I love it, but the only thing is that I wish the freezer was bigger.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy and Questionable Reliability
on April 5, 2026
Posted by: Show Horse
from South Carolina
[This review was collected as part of a promotion.] This refrigerator was delivered one month ago. I bought it based on favorable reviews. My experience has been just the opposite. The cooling fan in the freezer is very noisy. It sounds like the motor has a bad bearing(s). The refrigerator is very noisy compared to my previous refrigerator. Last night the refrigerator shut down. When I awoke this morning, I unplugged the refrigerator and plugged it back in. It is cooling now, but I don't know for how long.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 945012.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 945012.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
i’m less than satisfied
on April 21, 2026
Posted by: Mel S.
from Idaho
[This review was collected as part of a promotion.] I reviewed my new whirlpool side-by-side refrigerator a few months ago. I own all whirlpool appliances (four all told). This refrigerator replaced the one that faithfully served us for 21 years. It has many shortcomings. The three most noticeable are the high noise level (I had to install sound deadening on two walls to quiet it. Second, the ice cube maker is massive and takes up a fifth of the freezer. I removed it and bought ice cube trays. Third, and the worst, is that on the recommended temperature setting (there are only four settings) much of what’s in the refrigerator freezes and spoils. If I set it a notch lower, everything in the freezer melts. I would not buy this model again. I notice that my son’s Whirlpool refrigerator has the same problem. There are many features I like, which I reviewed in an earlier post.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
LEAKS ICE
on April 26, 2026
Posted by: Leaky-fridge
from NC
Multiple times a day the ice dispenser drops ice onto the kitchen floor while I’m watching TV. Neighbors have the same fridge with the same issue.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, April 27, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator ice dispenser. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 953883.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 953883.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
POOR BUILD QUALITY
on May 11, 2026
Posted by: YoungCricker
from NEW JERSEY
I had to wait about two months for this side by side due to needing a specific color. The delivery was excellent but the build quality of this refrigerator is far below Whirlpool Standards of my other Whirlpool appliances. The side by side doors are approximately 1/2" misaligned vertically and two shelves were not included with the refrigerator from the factory. One shelf on the refrigerator side and one shelf from the freezer side.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 11, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. Please see the following for some troubleshooting tips regarding door alignment:
Doors Not Aligned - Refrigerator Possible Solutions
Importance of Proper Leveling and Alignment
A refrigerator that is not level or has improperly aligned doors may lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuation
Incorrect contact with the door switch
1. Level the Refrigerator
Before adjusting the doors, the refrigerator must be properly leveled (side-to-side and front-to-back) for overall proper operation.
Refer to your Owner's Manual or Installation Instructions for specific leveling information.
Use a level to ensure the refrigerator is flat.
Check that the floor underneath is also level; shims may be needed if the floor is uneven.
2. Check Food Storage in Doors
The doors are designed to be slightly uneven when empty to account for the weight of food. Adding food to the doors can help them align properly.
3. Adjust the Doors
Once the refrigerator is level, the doors can be adjusted. Instructions for adjusting the doors are found in your Owner's Manual or Installation Instructions.
For additional troubleshooting information, please visit: https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Door_Concerns/Door_Alignment/Doors_Not_Aligned_-_Refrigerator
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 960608.
We’re looking forward to hearing from you.
Marie Q
Doors Not Aligned - Refrigerator Possible Solutions
Importance of Proper Leveling and Alignment
A refrigerator that is not level or has improperly aligned doors may lead to:
Doors being unable to close or seal properly
Frost build-up
Temperature fluctuation
Incorrect contact with the door switch
1. Level the Refrigerator
Before adjusting the doors, the refrigerator must be properly leveled (side-to-side and front-to-back) for overall proper operation.
Refer to your Owner's Manual or Installation Instructions for specific leveling information.
Use a level to ensure the refrigerator is flat.
Check that the floor underneath is also level; shims may be needed if the floor is uneven.
2. Check Food Storage in Doors
The doors are designed to be slightly uneven when empty to account for the weight of food. Adding food to the doors can help them align properly.
3. Adjust the Doors
Once the refrigerator is level, the doors can be adjusted. Instructions for adjusting the doors are found in your Owner's Manual or Installation Instructions.
For additional troubleshooting information, please visit: https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/French_Door_Bottom_Freezer_Refrigerator/Door_Concerns/Door_Alignment/Doors_Not_Aligned_-_Refrigerator
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 960608.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works good.
on May 26, 2026
Posted by: Katy22
[This review was collected as part of a promotion.] It's a good fridge. I think my problem was the fridge was to cold.
Written by a customer while visiting whirlpool.com