Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Bright lights
on September 3, 2025
Posted by: Reena
[This review was collected as part of a promotion.] So far so good. The only thing I miss is my 3rd drawer! It’s bright and roomy. Love the wide shelves on the door!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Hoping for the best
on September 3, 2025
Posted by: Jimbo
[This review was collected as part of a promotion.] Bought this exact model to replace our previous Whirlpool which stopped working after only 7 years. Hopefully this one lasts longer.
Written by a customer while visiting whirlpool.com
Customer Rating
5
New fridge in new home
on September 3, 2025
Posted by: Joey
[This review was collected as part of a promotion.] We like it. keeps food cold. dispenses water and ice.. It came with the new house.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Has no great features
on September 3, 2025
Posted by: Cissy
[This review was collected as part of a promotion.] I bought this refrigerator 9 months ago and it has been a nightmare ever since
Response from whirlpool.comBy Branded Team, Consumer Care, September 3, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #790438
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #790438
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible
on September 2, 2025
Posted by: Manny Gunz
[This review was collected as part of a promotion.] It freezes all my drinks it works horribly. It’s a disaster of a refrigerator. Not a good refrigerator
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 790300
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Don't drink the water
on September 2, 2025
Posted by: Cyn66
[This review was collected as part of a promotion.] It is a good refrigerator but I'm disappointed in the water and ice. The water tastes terrible. We have reset the filter but still tastes bad.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice maker too short.
on September 2, 2025
Posted by: Bicric
from Ohio
[This review was collected as part of a promotion.] Whirlpool side by side is good, but the ice maker/water tap is to short for longer insuated cups. When you go for ice at an angle, water spills on the floor.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Our stainless side by side
on September 1, 2025
Posted by: Texasmom
from Texas
[This review was collected as part of a promotion.] We bought this frig for its icemaker and storage. I love the side by side. Excellent for our big family
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com