Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,749 Reviews)
Rating breakdown 6,749 reviews
5 Stars
3,190
4 Stars
1,876
3 Stars
1,051
2 Stars
291
1 Star
341
78%of customers recommend this product.
(
4,181 out of
5,331)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
on February 23, 2026
Posted by: 30 years old
[This review was collected as part of a promotion.] This has been fine for now. I suggest that you go back and build the larger version of the freezer on top refrigerator on bottom. Those are the best on our opinion.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features enjoying
on February 24, 2026
Posted by: None
from Nc
[This review was collected as part of a promotion.] I purchased this unit in November and I am very satisfied
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 24, 2026
Posted by: 123456
[This review was collected as part of a promotion.] I had a whirlpool refrigerator for almost 18 years before this new one .
The new one is TWICE as loud as the old one .
The new one was at 53 decibels from a foot away and you can feel the kitchen floor buzzing while standing on it 5 feet away .
The new one is TWICE as loud as the old one .
The new one was at 53 decibels from a foot away and you can feel the kitchen floor buzzing while standing on it 5 feet away .
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423ht1q3 . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424ht1qO
Instagram: http://spr.ly/6425ht1qP
Live Chat: http://spr.ly/6426ht1qu (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925645.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423ht1q3 . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424ht1qO
Instagram: http://spr.ly/6425ht1qP
Live Chat: http://spr.ly/6426ht1qu (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925645.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the Job
on February 24, 2026
Posted by: Brownie
from York, SC
[This review was collected as part of a promotion.] The first one I received was noisy. The replacement is much quieter. No complaints from me!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
No comment
on February 24, 2026
Posted by: Don’t have
[This review was collected as part of a promotion.] This fridge came with a new build , not what I was used to using.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Useful features
on February 24, 2026
Posted by: jj222
[This review was collected as part of a promotion.] Good fridge, quiet, with lots of usable space, and useful extras (water and ice dispensers).
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product !! Works well
on February 25, 2026
Posted by: Maureen
[This review was collected as part of a promotion.] Am happy with my appliance . Works great . We love it and will recommend it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 25, 2026
Posted by: Frig
[This review was collected as part of a promotion.] Thought light would come on when getting ice or water
Written by a customer while visiting whirlpool.com