Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
4.1
(6,696 Reviews)
Rating breakdown 6,696 reviews
5 Stars
3,170
4 Stars
1,859
3 Stars
1,044
2 Stars
286
1 Star
337
79%of customers recommend this product.
(
4,163 out of
5,303)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator
Customer Rating
2
Could have been a contender.
on January 12, 2026
Posted by: ms46
[This review was collected as part of a promotion.] As a fridge and freezer this unit worked fine. As an ice and water dispenser it quickly, on day three, revealed its fatal flaw, drippage from that dispenser. Apparently that's not at all an uncommon problem for water/ice dispensers, especially in humid climates like Hawaii.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 14, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
A leaking water or ice dispenser can be a frustrating, and often messy, problem. Before calling for service, you can perform a few simple checks to diagnose and potentially resolve the issue.
Possible Solutions and Detailed Checks1. Is the dispenser drip tray full?
The dispenser drip tray is designed to catch minor drips and spills during regular use. If this tray is overflowing, the excess water will leak or spill down the front of the refrigerator door, often mimicking a more serious leak.
Inspection: Visually check the drip tray. If you see water right up to the brim or spilling over, it needs to be emptied.
Removal and Emptying: The drip tray often contains a removable insert for easier cleaning. To remove the entire drip tray assembly, push down on the rear edge of the insert to tilt up the front edge, allowing you to pull the tray completely out. Carry it to the sink to empty and clean it, then securely place it back into its housing.
2. Are there residual ice shavings in the ice chute?
When using the crushed ice feature, small ice shavings and fragments can sometimes become lodged in the ice chute. These residual pieces will eventually melt, causing water to drip from the dispenser area, particularly in the moments immediately following ice dispensing.
Inspection: Look up into the ice chute area for any visible ice shavings or blockages.
Clearing the Chute: The most effective way to clear the chute is to dispense 8 to 10 whole ice cubes after dispensing crushed ice. The larger cubes help push any residual shavings through and prevent buildup. Incorporating this into your routine, especially after heavy use of crushed ice, can prevent future dripping.
3. Was the glass held under the dispenser long enough?
It is normal for the dispenser mechanism to release a few residual drops of water immediately after the dispenser lever has been released. This is not typically a leak, but rather the system pressure equalizing.
Technique Adjustment: To prevent these drops from splashing onto the floor or down the door, practice holding the glass or container under the dispenser for an additional 2 to 3 seconds after you have released the dispenser lever. This allows any residual water to fall safely into the container or the drip tray.
4. Is there a loose water connection?
A continuous or intermittent drip from the dispenser could indicate a leak in the water supply line itself. This requires checking the connections that route water to the dispenser.
Internal Inspection: Open the refrigerator compartment and check the lower back area or hinge points for any signs of water pooling or dampness.
External Inspection (Household Connection): Unplug the refrigerator and gently pull it away from the wall. Inspect the household water connection valve and the tubing running into the back of the product.
Look for loose nuts, cracked tubing, or dampness around the connection points.
If you find a loose connection, it may need to be carefully tightened (do not over-tighten) or repaired by a qualified technician if the tube itself is damaged.
5. Is the water filter damaged or improperly installed?
The water filter is a common point for leaks if it is cracked, damaged, or if the rubber O-rings that create the seal are missing or compromised.
Removal and Inspection: Locate and carefully remove the water filter according to your refrigerator's instructions.
Filter Integrity: Inspect the filter body itself for any visible cracks or chips. A damaged filter must be replaced immediately.
O-Rings: Check that the rubber O-rings, which provide the watertight seal when the filter is inserted, are securely in place and not damaged or twisted. If they are missing or damaged, the filter should be replaced.
Installation: Ensure the filter is correctly aligned and fully secured in its housing. A partially installed filter will break the seal and cause leaking.
Whirlpool strongly recommends using everydrop® water filters. These filters are specifically designed for Whirlpool appliances to ensure proper fit, function, and contaminant reduction.Do more with fresh, filtered water.
Our convenient water filters reduce common contaminants, providing refreshing hydration and limitless inspiration—all dispensed right from your refrigerator. To purchase an everydrop® water filter, please visit your local appliance retailer or shop the full selection online.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 900186
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
A leaking water or ice dispenser can be a frustrating, and often messy, problem. Before calling for service, you can perform a few simple checks to diagnose and potentially resolve the issue.
Possible Solutions and Detailed Checks1. Is the dispenser drip tray full?
The dispenser drip tray is designed to catch minor drips and spills during regular use. If this tray is overflowing, the excess water will leak or spill down the front of the refrigerator door, often mimicking a more serious leak.
Inspection: Visually check the drip tray. If you see water right up to the brim or spilling over, it needs to be emptied.
Removal and Emptying: The drip tray often contains a removable insert for easier cleaning. To remove the entire drip tray assembly, push down on the rear edge of the insert to tilt up the front edge, allowing you to pull the tray completely out. Carry it to the sink to empty and clean it, then securely place it back into its housing.
2. Are there residual ice shavings in the ice chute?
When using the crushed ice feature, small ice shavings and fragments can sometimes become lodged in the ice chute. These residual pieces will eventually melt, causing water to drip from the dispenser area, particularly in the moments immediately following ice dispensing.
Inspection: Look up into the ice chute area for any visible ice shavings or blockages.
Clearing the Chute: The most effective way to clear the chute is to dispense 8 to 10 whole ice cubes after dispensing crushed ice. The larger cubes help push any residual shavings through and prevent buildup. Incorporating this into your routine, especially after heavy use of crushed ice, can prevent future dripping.
3. Was the glass held under the dispenser long enough?
It is normal for the dispenser mechanism to release a few residual drops of water immediately after the dispenser lever has been released. This is not typically a leak, but rather the system pressure equalizing.
Technique Adjustment: To prevent these drops from splashing onto the floor or down the door, practice holding the glass or container under the dispenser for an additional 2 to 3 seconds after you have released the dispenser lever. This allows any residual water to fall safely into the container or the drip tray.
4. Is there a loose water connection?
A continuous or intermittent drip from the dispenser could indicate a leak in the water supply line itself. This requires checking the connections that route water to the dispenser.
Internal Inspection: Open the refrigerator compartment and check the lower back area or hinge points for any signs of water pooling or dampness.
External Inspection (Household Connection): Unplug the refrigerator and gently pull it away from the wall. Inspect the household water connection valve and the tubing running into the back of the product.
Look for loose nuts, cracked tubing, or dampness around the connection points.
If you find a loose connection, it may need to be carefully tightened (do not over-tighten) or repaired by a qualified technician if the tube itself is damaged.
5. Is the water filter damaged or improperly installed?
The water filter is a common point for leaks if it is cracked, damaged, or if the rubber O-rings that create the seal are missing or compromised.
Removal and Inspection: Locate and carefully remove the water filter according to your refrigerator's instructions.
Filter Integrity: Inspect the filter body itself for any visible cracks or chips. A damaged filter must be replaced immediately.
O-Rings: Check that the rubber O-rings, which provide the watertight seal when the filter is inserted, are securely in place and not damaged or twisted. If they are missing or damaged, the filter should be replaced.
Installation: Ensure the filter is correctly aligned and fully secured in its housing. A partially installed filter will break the seal and cause leaking.
Whirlpool strongly recommends using everydrop® water filters. These filters are specifically designed for Whirlpool appliances to ensure proper fit, function, and contaminant reduction.Do more with fresh, filtered water.
Our convenient water filters reduce common contaminants, providing refreshing hydration and limitless inspiration—all dispensed right from your refrigerator. To purchase an everydrop® water filter, please visit your local appliance retailer or shop the full selection online.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 900186
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good value.
on January 12, 2026
Posted by: Bill
from Richland, MO
[This review was collected as part of a promotion.] No issues so far. Works as it should. Good value for the money.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Awkward design
on January 12, 2026
Posted by: Raspi
from San Antonio Texas
My refrigerator is leaking from the water spout & this is leaving a stain And the frustration of having to put a rag under my fridge .. Very awkward design on outside component.. should disappointed
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 14, 2026
If your side-by-side refrigerator's water dispenser is leaking or dripping, a few common issues may be the cause. Here is a detailed guide to help you identify and resolve the problem.
1. Check the Dispenser Drip Tray
Is the dispenser drip tray full and overflowing?
The dispenser features a removable drip tray, which includes an insert designed to catch minor drips and spills. If this tray becomes filled with water, it can overflow and leak or spill down the front of the refrigerator door.
Locate the insert within the dispenser drip tray.
To remove the drip tray insert, gently push down on the rear edge until the front edge tilts up.
Carefully pull the insert out.
Empty any collected water and clean the tray thoroughly at the sink.
Ensure the tray is properly re-seated after cleaning.
2. Inspect the Ice Chute for Residue
Are there residual ice shavings or pieces lodged in the ice chute?
When dispensing crushed ice, tiny shards and pieces of ice can remain in the delivery chute. These residual pieces will eventually melt, causing noticeable dripping from the dispenser area.
Visually inspect the ice chute opening for any visible ice shavings or blockages.
To clear the chute and prevent a buildup of melted ice causing drips, switch the dispenser to dispense whole or cubed ice.
Dispense approximately 8 to 10 whole ice cubes. This action helps to flush out any smaller shavings and clear the chute effectively.
Make this a routine practice after dispensing crushed ice.
3. Review Dispensing Technique
Was the glass or container held under the dispenser long enough?
It is normal for the water line to retain a small amount of residual pressure immediately after the dispenser lever is released. This results in a few final drops of water being dispensed.
After you release the dispenser lever, continue to hold your glass or container under the spout for an additional 2 to 3 seconds. This ensures that any final drips fall into the container rather than onto the drip tray or down the refrigerator front.
4. Investigate for Loose Water Connections
Is a water line connection loose, causing intermittent or continuous dripping?
A persistent leak, especially one that appears to originate from inside the unit or the lower sections, may be due to a loose connection in the refrigerator's water supply system.
Check for any signs of water pooling or dampness in the following areas:
The bottom of the refrigerator compartment (inside).
Around the refrigerator's hinge areas.
In the back of the product, particularly where the household water supply line connects to the refrigerator's inlet valve.
If a loose connection is identified, it may need to be tightened or properly seated. If you are unsure how to safely access and tighten these connections, consult your refrigerator's manual or contact a qualified service technician.
5. Examine the Water Filter for Damage
Is the installed water filter cracked, damaged, or improperly seated?
The water filter is a critical component of the water dispensing system. Damage to the filter itself or its sealing O-rings can disrupt the water flow and cause internal leaks that manifest as dripping at the dispenser.
Remove the existing water filter according to your refrigerator's instructions.
Inspect the filter body carefully for any visible cracks, chips, or physical damage.
Verify that the rubber O-rings—small, typically black rubber rings that create a seal—are still firmly in place and not torn, warped, or missing.
If the filter is cracked, damaged, or if the O-rings are compromised, replace the filter immediately with a new, undamaged one.
Whirlpool recommends using a genuine everydrop® water filter to ensure proper fit and performance.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 900412
We’re looking forward to hearing from you.
1. Check the Dispenser Drip Tray
Is the dispenser drip tray full and overflowing?
The dispenser features a removable drip tray, which includes an insert designed to catch minor drips and spills. If this tray becomes filled with water, it can overflow and leak or spill down the front of the refrigerator door.
Locate the insert within the dispenser drip tray.
To remove the drip tray insert, gently push down on the rear edge until the front edge tilts up.
Carefully pull the insert out.
Empty any collected water and clean the tray thoroughly at the sink.
Ensure the tray is properly re-seated after cleaning.
2. Inspect the Ice Chute for Residue
Are there residual ice shavings or pieces lodged in the ice chute?
When dispensing crushed ice, tiny shards and pieces of ice can remain in the delivery chute. These residual pieces will eventually melt, causing noticeable dripping from the dispenser area.
Visually inspect the ice chute opening for any visible ice shavings or blockages.
To clear the chute and prevent a buildup of melted ice causing drips, switch the dispenser to dispense whole or cubed ice.
Dispense approximately 8 to 10 whole ice cubes. This action helps to flush out any smaller shavings and clear the chute effectively.
Make this a routine practice after dispensing crushed ice.
3. Review Dispensing Technique
Was the glass or container held under the dispenser long enough?
It is normal for the water line to retain a small amount of residual pressure immediately after the dispenser lever is released. This results in a few final drops of water being dispensed.
After you release the dispenser lever, continue to hold your glass or container under the spout for an additional 2 to 3 seconds. This ensures that any final drips fall into the container rather than onto the drip tray or down the refrigerator front.
4. Investigate for Loose Water Connections
Is a water line connection loose, causing intermittent or continuous dripping?
A persistent leak, especially one that appears to originate from inside the unit or the lower sections, may be due to a loose connection in the refrigerator's water supply system.
Check for any signs of water pooling or dampness in the following areas:
The bottom of the refrigerator compartment (inside).
Around the refrigerator's hinge areas.
In the back of the product, particularly where the household water supply line connects to the refrigerator's inlet valve.
If a loose connection is identified, it may need to be tightened or properly seated. If you are unsure how to safely access and tighten these connections, consult your refrigerator's manual or contact a qualified service technician.
5. Examine the Water Filter for Damage
Is the installed water filter cracked, damaged, or improperly seated?
The water filter is a critical component of the water dispensing system. Damage to the filter itself or its sealing O-rings can disrupt the water flow and cause internal leaks that manifest as dripping at the dispenser.
Remove the existing water filter according to your refrigerator's instructions.
Inspect the filter body carefully for any visible cracks, chips, or physical damage.
Verify that the rubber O-rings—small, typically black rubber rings that create a seal—are still firmly in place and not torn, warped, or missing.
If the filter is cracked, damaged, or if the O-rings are compromised, replace the filter immediately with a new, undamaged one.
Whirlpool recommends using a genuine everydrop® water filter to ensure proper fit and performance.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 900412
We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very light inside and roomy for all sized items.
on January 12, 2026
Posted by: oh2btru17
[This review was collected as part of a promotion.] This is so well designed! Clean shelves and the lighting is superb. So you can see all the items from the front. Large door shelves.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great ice maker
on January 13, 2026
Posted by: j66pony
[This review was collected as part of a promotion.] 36-inch Wide Side-by-Side Refrigerator - 24 cu. ft. We haven't had long but as of now it been working very well with no issues and we do recommend it!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 14, 2026
Posted by: Dale
[This review was collected as part of a promotion.] Nice fridge. But ice maker sucks. Doesn't produce enough.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quietkat56
on January 14, 2026
Posted by: Kat56
[This review was collected as part of a promotion.] It’s the quietest refrigerator I’ve ever owned. Has plenty of room and looks great
Written by a customer while visiting whirlpool.com
Customer Rating
2
on January 15, 2026
Posted by: none
[This review was collected as part of a promotion.] Ice dispenser has tendency to freeze solid with ice. Water dispenser small and creates splashing onto refrigerator and floor, frequently, when used.
Response from whirlpool.comBy Branded Team, Consumer Care, January 15, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 901859
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com