Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Noisy!
on November 18, 2025
Posted by: DeeD444
from Tomball, Texas
[This review was collected as part of a promotion.] I have always been a die-hard Whirlpool fan, however not anymore. New refrigerator kept humming; it can be heard in the next room. Repair man replaced the evaporator fan motor, but when humming continued, he said it was just the refrigerator and that Whirlpool would not do anything else, because technically, the refrigerator is working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 842980
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 842980
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance
on November 18, 2025
Posted by: Qaswah59
from N Y State 206
[This review was collected as part of a promotion.] I bought it a month ago and loved it very much. Lots of room inside for storage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor ice maker
on November 19, 2025
Posted by: Exponential
from South
[This review was collected as part of a promotion.] I bought this refrigerator a couple of weeks ago and have been EXTREMELY disappointed with the water dispenser and the ice maker. Barely any water comes out and I only get about 2-3 cups of ice every day. Everything else seems to work ok but those 2 things are a deal breaker. The Whirlpool dryer I bought 6 months ago has issues too. No more Whirlpool for this household. Too expensive for such poor quality.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refridgerator
on November 19, 2025
Posted by: Fatseller
from Greers Ferry, AR
[This review was collected as part of a promotion.] I just received this refrigerator last week, but we love it so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect Interior Capacity.
on November 19, 2025
Posted by: Satified Customer
from Tucson, AZ
[This review was collected as part of a promotion.] We love our new Whirlpool refrigerator. It works great and we've not had any problems with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Beautiful
on November 19, 2025
Posted by: K and P
from Winston, Ore
[This review was collected as part of a promotion.] Love how it finishes off my kitchen Makes a great statement
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful!
on November 20, 2025
Posted by: Broker879
from Ohio
[This review was collected as part of a promotion.] Moved into my new condo 11/4/25 and this refrigerator was what the builder supplied. Ice maker doesn’t make ice but water flows out of the ice dispenser when ice maker is on. No top shelf, rolls forward when door is opened and is definitely not what I would expect from Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 843868
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Don’t like ice/water dispenser
on November 20, 2025
Posted by: Lorfull63
from Evansville, In
[This review was collected as part of a promotion.] Stainless steel leaves smears/streaks and finger prints..hard to clean. Water ice/ water dispenser is a bad flaw.. drips down front.
Ice backs up in dispenser sometimes. How ice and water is situated is not easy to use
Ice backs up in dispenser sometimes. How ice and water is situated is not easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com