Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Looks good!
on September 26, 2025
Posted by: Judy
[This review was collected as part of a promotion.] We are still trying to figure out how to set the freezer and refrigerator, the freezer is not cold enough to keep ice cream solid and the fridge freezes everything. We do not have a manual, I tried online but could not figure out how to order one. A worker who was here for the solar looked at it. Punched some buttons and the fridge no longer freezes everything, but the freezer is still not cold enough. Need a manual!
Written by a customer while visiting whirlpool.com
Customer Rating
2
What? I can't hear you over the fridge
on September 26, 2025
Posted by: Whatever.
[This review was collected as part of a promotion.] Nice price but this thing is louder than my home AC.
Response from whirlpool.comBy Branded Team, Consumer Care, September 29, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 809034
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 809034
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doesn’t work
on September 26, 2025
Posted by: Bob doesn’t work
from Loris South Carolina
[This review was collected as part of a promotion.] I’ve been in my new house for 3 months now. New fridge and it’s stopped working twice. Scheduled 2nd service for today.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 808830
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 808830
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Value!
on September 26, 2025
Posted by: boygrandmother
[This review was collected as part of a promotion.] We've only had this for a week or so, but so far it has been an excellent purchase, and we're glad we have it. I especially like the color and the "fingerprintless" surface. I like the size distribution between the frig and freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Basic side by side.
on September 26, 2025
Posted by: Reggie two fingers
[This review was collected as part of a promotion.] I bought this kinda in a moment of panic. Our other refrigerator stopped working. Don’t get me wrong it’s a good refrigerator and it gets the job done, but I am disappointed in the freezer space. Overall it’s good. Easy to put together and took less than 24 hours to cool down to the proper temperature.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 26, 2025
Posted by: Mayra1364
from Alabama USA
[This review was collected as part of a promotion.]
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks great and love all the features it offers.
on September 25, 2025
Posted by: Bachelor in Cincy
from Cincinnati, OH
[This review was collected as part of a promotion.] This side by side refrigerator replaced a 30 year old side by side Amana that finally had a compressor failure. I was hesitant to switch brands but absolutely love this Whirlpool side by side. It's so spacious and the LED lighting makes everything inside so visible without having to turn on the kitchen light at night. I love the stainless steel exterior that doesn't show any handprints anywhere. And the ice maker and purified water dispenser will save me money from buying bottled water. Really happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mini Mac Truck
on September 25, 2025
Posted by: Headache
This is the loudest refrigerator I have ever experienced! I have been trying for months to get someone to fix it or replace it and constantly get the runaround.
Otherwise it's a perfectly acceptable appliance.
Otherwise it's a perfectly acceptable appliance.
Written by a customer while visiting whirlpool.com