Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
on May 10, 2025
Posted by: JanO
[This review was collected as part of a promotion.] Plenty of storage. Keeps things nice and cold. Ice machine and cold water dispensers easy to use.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on May 10, 2025
Posted by: MJ411
from St Augustine FL
[This review was collected as part of a promotion.] This came with the new house that I bought in February. I like it. It works great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not worth the money
on May 10, 2025
Posted by: Bill
[This review was collected as part of a promotion.] Door gets finger prints easily. Shelf arrangement not ideal. No option on the bottom drawers for venting for fruits. Had better features in the cheaper GE model I had in an apartment.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 15, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #721271.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #721271.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 10, 2025
Posted by: Aimeedec
[This review was collected as part of a promotion.] I like the clear features- you can see everything once you open.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very small
on May 10, 2025
Posted by: cczgrandy
[This review was collected as part of a promotion.] My builder selected this fridge. I find it too tiny for many items especially in the freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on May 11, 2025
Posted by: jrigetc
[This review was collected as part of a promotion.] I bought this refrigerator about a month ago and I really am very happy with it however, I do have one complaint. The water/ice dispenser keeps dripping a small amount of water requiring the use of a towel to keep the tray dry. Not a big problem but a little annoying. Love the brightly lit and spacious interior!!!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very stylish looks and shelving positions
on May 11, 2025
Posted by: Bond007
[This review was collected as part of a promotion.] One month very happy with performance and love the fingerprints not showing on stainless
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just ok. Slow ice maker; poor water design system
on May 12, 2025
Posted by: ahjohnson196
[This review was collected as part of a promotion.] There are some good things about this refrigerator and some bad. It just average in all ways with the exception of the ice/ water delivery design which is extremely poor.
Good things:
1. space- with just the 2 of us there is plenty of room for our day to day needs
2. lightning- both the freezer and refrigerator are well light. The glass shelving helps with the ability to see all areas
3. Overall quality is average.
Bad things:
1. While I really like the smaller square ice cubes, it is the slowest ice maker of all time. A gathering of 6 people will deplete the ice supply. I never had this problem with my 18 year old Whirlpool. Lack of ice supply is a big issue for those of us who live in southern states or have large families. Not good for either. It is the slowest ice maker ever. It seems like those smaller cubes wouldn't take 3 hours to freeze.
2. The entire setup and location of ice and water in the door is the biggest issue for me. It should be changed. The opening is not big enough for most of my water containers, i.e. Yeti 20 Oz rambler will not allow for ease of dispensing. It doesn't fit. You can forget about even trying to put a Stanley under there to get ice.
3. Then there is the placement of the water dispenser: very poor placement. It's located in front of and higher up than the ice paddle. It's problematic bc it is easily hit when getting ice, gets water all over the place. It's a very poor design and make me wonder about your company's product design testing and feedback protocol.
4. The overall design of the ice/water delivery system is so poor that had I known it was going to be such an issue, I would not have purchased this specific model. There is no need for this system to be so bad. It needs to be totally redisgned.
Good things:
1. space- with just the 2 of us there is plenty of room for our day to day needs
2. lightning- both the freezer and refrigerator are well light. The glass shelving helps with the ability to see all areas
3. Overall quality is average.
Bad things:
1. While I really like the smaller square ice cubes, it is the slowest ice maker of all time. A gathering of 6 people will deplete the ice supply. I never had this problem with my 18 year old Whirlpool. Lack of ice supply is a big issue for those of us who live in southern states or have large families. Not good for either. It is the slowest ice maker ever. It seems like those smaller cubes wouldn't take 3 hours to freeze.
2. The entire setup and location of ice and water in the door is the biggest issue for me. It should be changed. The opening is not big enough for most of my water containers, i.e. Yeti 20 Oz rambler will not allow for ease of dispensing. It doesn't fit. You can forget about even trying to put a Stanley under there to get ice.
3. Then there is the placement of the water dispenser: very poor placement. It's located in front of and higher up than the ice paddle. It's problematic bc it is easily hit when getting ice, gets water all over the place. It's a very poor design and make me wonder about your company's product design testing and feedback protocol.
4. The overall design of the ice/water delivery system is so poor that had I known it was going to be such an issue, I would not have purchased this specific model. There is no need for this system to be so bad. It needs to be totally redisgned.
Written by a customer while visiting whirlpool.com