Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,910 Reviews)
Rating breakdown 6,910 reviews
5 Stars
3,241
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Good purchase.
on June 11, 2020
Posted by: om48146
from Lincoln Park, MI
[This review was collected as part of a promotion.] Excellent refrigerator: works quietly, evenly cools and freezes everything.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great ice maker!
on June 11, 2020
Posted by: Donna1215
from Eagle Lake, Florida
[This review was collected as part of a promotion.] I have never had a refrigerator ice maker make ice so fast! I’ve previously owned many different brands, but my Whirlpool has outshined them all. Besides the functionality, I love how it looks in my kitchen!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
The features are terrible and nonfunctional
on June 10, 2020
Posted by: McFadden
from Litchfield Park, AZ
[This review was collected as part of a promotion.] I brought this refrigerator 3 weeks ago.
1. there is no cover or grill for the hinges of the doors. Ugly to look at.
2. The door shelves are too wide and every bottle I put on them falls over when the door is open or closed.
3. One of the shelf appears to be missing. If not missing, to adjust the shelf to the extra notch makes one area too big and the other area too small.
4. The ice dispenser is directly behind the water dispenser. I hit the water every time I want ice and have to wipe up the spill. This is a poor design! Unacceptable!!!
1. there is no cover or grill for the hinges of the doors. Ugly to look at.
2. The door shelves are too wide and every bottle I put on them falls over when the door is open or closed.
3. One of the shelf appears to be missing. If not missing, to adjust the shelf to the extra notch makes one area too big and the other area too small.
4. The ice dispenser is directly behind the water dispenser. I hit the water every time I want ice and have to wipe up the spill. This is a poor design! Unacceptable!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy nairdr, Social Care, June 18, 2020
Hey McFadden,we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Moves Too Much!
on June 10, 2020
Posted by: Jessross15
from Winter Garden, FL
[This review was collected as part of a promotion.] We purchased this refrigerator because we were desperate when our appliance order was on back order. The appliance moves all the time when you open either door, so you have to move it back. That is very annoying especially whrn you have kids.
Then the space is so small. Each side can use another shelf. For the price that i paid i wish it had more.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mixed Feelings
on June 10, 2020
Posted by: eemmak
from Georgetown, TX
[This review was collected as part of a promotion.] Refrigerator was installed on 12/02/2019. It performed well until the first of May. It was then that a loud sound occurred when it turned on its cycle. We have had an authorized Whirlpool technician out two times to address this. It has stopped the sound but it comes back. . We also could not remove the water filter for replacement so tech is coming to check the sound and replace the filter. On the plus side the refrigerator functions well as for cooling and freezing and would rate that 5 stars.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Decent
on June 10, 2020
Posted by: Nesh
from Florida
[This review was collected as part of a promotion.] Not sure if during the move the refrigerator got dirty but the inside was not clean, the fridge is also not leveled. The doors are not aligned/balanced. One door is positioned higher than the other causing a creaking sound each time the door is open and closed. Also the misalignment makes the fridge look warped.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good Looking Fridge
on June 10, 2020
Posted by: Oakglenn16
[This review was collected as part of a promotion.] First new Fridge in over 13 years. A little noisy for the first 48 hours. Compressors are more efficient and run at lower speeds and are a little noisier according to manual. Ice dispenser auger isn't working but WP is sending out a tech to fix.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Change The Filter
on June 8, 2020
Posted by: MariaInTheBurb
from Inverness, Florida
[This review was collected as part of a promotion.] I've never had such a horrible experience in my life...I didn't change the filter when the light came on and my fridge started smelling like dirt & bad too...my ice tasted horrible...it took us having to even having to wash our food jars & 15 boxes of baking soda to clear it up...what a drag!!!
Called the whirlpool helpline...no help at all....never had a fridge do this in my 56 years
Called the whirlpool helpline...no help at all....never had a fridge do this in my 56 years
No, I would not recommend this to a friend.
Response from whirlpool.comBy Harrimm, Social Care, June 15, 2020
Hey MariaInTheBurb, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com