Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Good shelves and exterior
on October 24, 2025
Posted by: April@01
from Bristol tn
[This review was collected as part of a promotion.] Works very well and nice appliance and it was very reasonable priced love it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on October 24, 2025
Posted by: Dan Lindauer
[This review was collected as part of a promotion.] We've had it for a week and have been happy so far.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 24, 2025
Posted by: Virgie
[This review was collected as part of a promotion.] A bought it about almost three months and so far I love it .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Too loud and a very slow and small ice maker.
on October 24, 2025
Posted by: Andy
from Littleton, CO
[This review was collected as part of a promotion.] I don't think I would buy this again. It hums very loud and a terrible ice maker.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64227DnAp . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64237DnAV or Instagram http://spr.ly/64247DnAn. When responding, please include your contact information and reference Case # 827011.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64227DnAp . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64237DnAV or Instagram http://spr.ly/64247DnAn. When responding, please include your contact information and reference Case # 827011.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Refrigerator
on October 24, 2025
Posted by: Bandyman
from Fort Gibson, OK 74434
[This review was collected as part of a promotion.] I bough this to Replace an older model refrigerator and every thing works great but the light for the Ice and water Despenser does not come on when used and it is supposed to. I have tried everything to get an answer from Whirlpool to no avail.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed
on October 24, 2025
Posted by: Frig
[This review was collected as part of a promotion.] I bought a new home and this was supplied by the builder. First of all it had no leveling feet to adjust to keep it from rolling. Secondly the finish is terrible. It always looks streaked and it’s brand new. Ice will drop out of the ice maker 10 minutes after I’m done using it. I am not happy with it at all.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826970
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826970
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk refrigerator
on October 23, 2025
Posted by: Mia444
from NC
[This review was collected as part of a promotion.] After 5 months not working properly.afterwaited 20 days for service. Still waiting for replacement
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 826496
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great purchase!
on October 23, 2025
Posted by: Laurel
from Lincoln CA
[This review was collected as part of a promotion.] This refrigerator looks great, and I love the side-by-side layout. The temperature runs cold. Mine is set at the lowest temperature setting and it is perfect, but anything colder freezes water. This is definitely handsome looking appliance, and I am very happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com