Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
A bit noisy but seems to be working fine
on October 16, 2026
Posted by: Zephyrken
[This review was collected as part of a promotion.] Refrigerator is keeping food evenly cool, however it is noticeably louder than the Kenmore it replaced. Also, the lighting is harsher and less well distributed. We are pleased that despite being stainless, magnets do stick to the front.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
MIssing parts!
on October 16, 2026
Posted by: Jim PD
[This review was collected as part of a promotion.] There were only two refrigerator door shelves provided, door is designed for four. NEGATIVE
There were only three wire racks for the freezer, design is for four. NEGATIVE.
There is no deli draw below the top shelf in the refrigerator. NEGATIVE
There were only three wire racks for the freezer, design is for four. NEGATIVE.
There is no deli draw below the top shelf in the refrigerator. NEGATIVE
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 20, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that the design of your Refrigerator has not met your expectations. If you have any questions or concerns, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25314221, and provide a brief summary of your concern.
We look forward to assisting you.
Best regards,
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25314221, and provide a brief summary of your concern.
We look forward to assisting you.
Best regards,
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 16, 2026
Posted by: eli123@
[This review was collected as part of a promotion.] Noisy, else all is fine and working good, fits good, looks good
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good
on October 15, 2026
Posted by: Justmyopinion1
[This review was collected as part of a promotion.] It does a good job with cooling each section, nice amount of drawers and shelves, no noise, ice maker took a while to produce ice, the water is not that cold, it fits nicely in the kitchen and looks nice
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome refrigerator
on October 15, 2026
Posted by: Ron in MN
[This review was collected as part of a promotion.] Holds consistent temps. Love the refrigerator
Have always had good luck with whirlpool
Have always had good luck with whirlpool
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
whirlpool refrigerator ice dispenser
on October 15, 2026
Posted by: BilllBurley
[This review was collected as part of a promotion.] The ice dispense is difficult to access with insulated cups..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Modern design,excellent space and cooling
on October 15, 2026
Posted by: Pedro’s house
[This review was collected as part of a promotion.] The Whirlpool refrigerator features a modern, elegant design. Its 24-cubic-foot capacity provides ample space for organizing food and beverages. The two-door design allows for easy access to items, and the interior layout is practical for daily use. Overall, it is an attractive and functional choice for the kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Side by Side Refrigerator
on October 15, 2026
Posted by: Guess101
[This review was collected as part of a promotion.] What shelving that's available it good. Not much freezer space. Ice maker and water dispenser could use an upgrade.
Written by a customer while visiting whirlpool.com