Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Exceptional refrigerator
on March 10, 2024
Posted by: Peaceful 1
[This review was collected as part of a promotion.] I absolutely love my refrigerator. I am short and reaching Back into my old refrigerator was an impossible task. This counter depth refrigerator allows me to be able to reach everything that’s in it. It allows me to keep it clean and efficient. It keeps all of my food fresh beyond its freshness date. The freezer is sufficient for a small family. This is the only downside to the refrigerator. However, for me, it is the perfect size. I am so excited that I now own this refrigerator!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refridgerator
on March 10, 2024
Posted by: Johno
from Sanford NC
[This review was collected as part of a promotion.] I bought this product and the only issue is that the icemaker is slow to produce ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor and Basic
on March 11, 2024
Posted by: Davek
[This review was collected as part of a promotion.] Doors are uneven and don’t close by themselves. Water filter is inaccessible. The manual doesn’t even indicate where the filter is or how to change it. Still cant find it after a week.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2024
Thank you for sharing your insights with us, Davek. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 499901.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not keeping food cold
on March 11, 2024
Posted by: Dj y
[This review was collected as part of a promotion.] Runs constantly and isn’t keeping food in refrigerator side cold. Have it at coldest setting and it is 39. Close to not safe. 800 number for help is a joke. Oh I had to but a refrigerator thermometer to track the level. Load noise when running.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 14, 2024
Thank you for sharing your insights with us, Dj y. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 499945.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on March 11, 2024
Posted by: No nickname
[This review was collected as part of a promotion.] The biggest issue is that it is quite difficult to maintain the proper temperatures in the fresh food and freezer compartments. I expect better from Whirlpool.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Plenty good.
on March 11, 2024
Posted by: Garland
from Sweeny, Texas
[This review was collected as part of a promotion.] I am pleased with my purchase. I needed a refrigerator really fast as my old one died.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ice on door
on March 13, 2024
Posted by: Ryanguy
from Louisville ky
[This review was collected as part of a promotion.] Noisy compressor but over all good construction we will see how long it last.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not too fancy, not too plain
on March 14, 2024
Posted by: shoil
[This review was collected as part of a promotion.] This refrigerator is a good deal for the price and features it contains. Not all the shelves are adjustable, but there is adjustment space on a few if you had to move them around. I preferred the wire rack shelves in the freezer, which is partly why I bought this model. The ice cubes are slightly smaller but they work the same. It runs quietly. My only complaint is the design of the water/ice lever in the door--it is difficult to get large cups in without accidentally pushing the water lever and then water spills onto the floor. But this refrigerator was a good price so I can get used to it.
Written by a customer while visiting whirlpool.com