Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Happy with our new refrigerator
on November 3, 2025
Posted by: jm60
from Bloomington, IL
[This review was collected as part of a promotion.] The refrigerator is the perfect size and has worked very well since we got it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice size refrigerator
on November 3, 2025
Posted by: sjones
from Ewa Beach, Hawaii
[This review was collected as part of a promotion.] I am happy to have a working refrigerator however the ice cubes seen to be too big for the ice slot and get stuck everyday when you push the ice button. If you dont open the door and drop the stuck ice cube manually, it keeps the slot open and hot air enters the ice area. It becomes noticeable when the cube starts melting and there is a puddle in the door.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
The refrigerator runs quiet and cool.
on November 3, 2025
Posted by: Bozzy 123
[This review was collected as part of a promotion.] I purchased this refrigerator about three weeks ago. It has more space than my previous refrigerator And more Shelves on the door itself.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on November 3, 2025
Posted by: Hope
[This review was collected as part of a promotion.] I am disappointed there is no extra storage bin for cold cut meats, cheese, and etc.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very nice.
on November 3, 2025
Posted by: carl01
[This review was collected as part of a promotion.] I bought this about a month ago and am pretty happy with it. My only complaint is that the light for the ice and water dispenser in the door only lights the ice dispenser part. It doesn't shine on the water dispensing. That's when I could really use it to see how full it's getting in the glass.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Refrigerator
on November 3, 2025
Posted by: washer1
from Houston, TX
[This review was collected as part of a promotion.] This refrigerator came with new home purchase. The water and ice dispensers are too close together so when you get ice, the water is triggered and so you get water with ice unless you use a very short glass or cup to get ice. Poor design.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 6, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #833139.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #833139.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator runs constantly.
on November 3, 2025
Posted by: Tim K
from Kyle TX
[This review was collected as part of a promotion.] I received this refrigerator 6 weeks ago when I purchased my newly built home. I am concerned that something is wrong. It stays cold but it runs constantly. I've never had a refrigerator that runs non stop. I'm worried that there is something wrong with it and my electric bill is going to be through the roof!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on November 3, 2025
Posted by: CbdTwd
[This review was collected as part of a promotion.] I bought this about 3 weeks ago and have had to reset the ice maker twice. One more time I will call and complain.
Written by a customer while visiting whirlpool.com