Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
great buy
on November 8, 2025
Posted by: Pati
[This review was collected as part of a promotion.] This refrigerator is very good. Plenty of room and I love the ice and water on the outside of the door. I’m happy with the no fingerprint stainless steel. Easy to clean
Written by a customer while visiting whirlpool.com
Customer Rating
3
on November 7, 2025
Posted by: Kathy
[This review was collected as part of a promotion.] Why is it so loud? Constant humming sound. I ve never had a refrigerator that you constantly hear running.
Written by a customer while visiting whirlpool.com
Customer Rating
1
way tooooooo small freezer capacity
on November 7, 2025
Posted by: none
[This review was collected as part of a promotion.] This refrigerator was included in the purchase of our new home. It is a real disappointment. I am a cook/chef at heart and this refrigerator is just not acceptable. I am asking you to allow me to exchange if for your top of the line and I will pay the difference. I need a freezer drawer on the bottom that holds a huge amount of meat/vegetables and fruit. The ice maker and water parts take up so much space, there is little left for food. I will gladly pay the difference. Please help me out.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #835719.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #835719.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible appliance
on November 7, 2025
Posted by: SuperBoss
[This review was collected as part of a promotion.] Repair tech on second trip out for ice maker on refrigerator less than 2 months installed
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 835642.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not Impressed
on November 7, 2025
Posted by: JoeW
from North Carolina
[This review was collected as part of a promotion.] Replaced a two year and eight month old refrigerator that continually broke down with a Whirlpool because the salesman recommended it. Got it home and the ice and water dispenser leaks and the refrigerator seems to run more than usual. Really not impressed. They surely don’t make them like they used to.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 10, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 835548.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Seems to be a pretty good fridge
on November 6, 2025
Posted by: Bobby
from Hattiesburg, MS
[This review was collected as part of a promotion.] We purchased a refrigerator about a month ago and we are pleased with it but we did have to work around an issue with the ice dispenser size. We have to use a small plastic cup to catch the ice because the opening is too small to get most full size glasses under the dispenser. If we try to use a normal size glass, the ice flies everywhere but not into the glass.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
refrigerator
on November 6, 2025
Posted by: mari
[This review was collected as part of a promotion.] Great refrigerator. The set up was easy and clean
Written by a customer while visiting whirlpool.com
Customer Rating
3
Don't do it.
on November 6, 2025
Posted by: Rick E.
from Fort Worth TX
[This review was collected as part of a promotion.] If you have that are 12 oz or smaller, this fridge is great for you. My biggest pet peeve with this fridge is the design and overall functionality. For starters, the water is in the worst possible location you can put a water dispenser. It sits flush with the exterior of the door. So you grab your water, moments later, the water trickles out and literally lands on the door edge gliding itself down the door. Imagine after 10 fill ups, you have a nice streak. Yes, you can clean it. But who wants to wait for the trickle to then wipe the water off. The second thing is the size they give you for the ice dispenser. Terrible design. Fill up your big cup from whoever you got it from, nope. Denied. Just save yourselves from aggravation. Skip this model no matter how good that price is. The fridge and freezer work great though. That's good at least.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com