Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Love the design
on November 10, 2025
Posted by: Jol102
from LA, California
[This review was collected as part of a promotion.] I bought it November 1, 2025, 10 days from now so far so good. The only thing is the noise from ice maker.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
One Great Fridge for a Super Price!
on November 10, 2025
Posted by: jbart999
from Wake Forest, North Carolina
[This review was collected as part of a promotion.] It is solid, simple, spacious and well lit. It does make some noise for ice making and cooling, but still easily a 5 star. The water and ice dispensers are fantastic.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on November 9, 2025
Posted by: Momma3
[This review was collected as part of a promotion.] Really pleased with the water dispenser on the outside of the door. It’s easy to put ice and water in large containers and tall cups.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Missing shelf???
on November 9, 2025
Posted by: Steve 808
from Mililani. Hawaii
[This review was collected as part of a promotion.] I bought this refrigerator for my Mother.
Good product for price i paid.
However,
Do not understand why one refrigerator shelf is not included in the molded shelf track?
Bought a VERY similar model for my apartment in 2023 and all shelves were included…. ???
Good product for price i paid.
However,
Do not understand why one refrigerator shelf is not included in the molded shelf track?
Bought a VERY similar model for my apartment in 2023 and all shelves were included…. ???
I bought a very similar whirlpool refrigerator for my apartment
Written by a customer while visiting whirlpool.com
Customer Rating
1
Crushed ice
on November 9, 2025
Posted by: Jdmore
[This review was collected as part of a promotion.] Poor lighting. Shelves don't reach rear wall for more storage.
Loud when cooling.
Loud when cooling.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #836631.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #836631.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
It is doing a great job!
on November 9, 2025
Posted by: Janny
[This review was collected as part of a promotion.] My new refrigerator-freezer works well, I like it very much!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Little small
on November 8, 2025
Posted by: White57
[This review was collected as part of a promotion.] Item came with purchase of house and it ok just a little small for my taste not enough room
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool fair at best
on November 8, 2025
Posted by: Henry
[This review was collected as part of a promotion.] The appliance were part of house package would not have them if they were not here already ice maker freezes up and only been in house 2 months. Gas range and oven takes far longer to cook than any gas appliances have ever had. Will be replacing all appliances as we can Had authorized repair person here’s for 5 minutes and said no fix just have to keep unclogged myself
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 836107.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com