Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
DON'T BUY
on November 12, 2025
Posted by: JeffH1960
from Parrish, Fl
This is absolutely the biggest piece of JUNK I have had in my 65 years on this earth. The ice maker never makes enough ice. The techs have visited 8 TIMES, and all I get is the runaround. NEVER will I buy a Whirlpool appliance again. NEVER. And I never fail to tell anyone that will listen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 18, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 838686
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ample space in both fridge and freezer area.
on November 12, 2025
Posted by: Dishwasher25
from San Francisco, Ca
[This review was collected as part of a promotion.] Bought the fridge a few weeks ago along with other whirlpool appliances. Have enjoyed the use and look of the fridge as well as the other appliances
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice
on November 12, 2025
Posted by: The Oaks fridge
from Rockford Michigan
[This review was collected as part of a promotion.] Nice refrigerator. Lots of space. Door ice dispenser needs improvement. Ice goes everywhere. Bottom front needs a decorative panel, looks crappy all open. Would be nice to have a hot water function.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok, but has several features lackibg.
on November 11, 2025
Posted by: Strikefast
from North Carolina
[This review was collected as part of a promotion.] This refrigerator came with a modular house we bought new. It is basiclly the same model we got rid of with the old house. However. 3 of the glass shelves are not adjustable.
There is a a very short depression where the old one had a drip try for overflow. When i called whirlpool to get one , I was told that the model does not have one. Just that depression.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Wonderful Side by side
on November 11, 2025
Posted by: DDebbieMBLH
from North Tonawanda
[This review was collected as part of a promotion.] Recently purchased this fridge 1 days ago as our old fridge was on its way out. We have been very pleased with this purchase so far. It’s is larger than the old fridge, the light inside is nice and bright. The ice and water feature are easy to use. Simple but elegant. It’s a beautiful fridge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
slow ice but very good over all
on November 11, 2025
Posted by: weshc
from searcy, ar
[This review was collected as part of a promotion.] enjoy frig but is slow to make ice. everything else is good
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Makes a lots of ice
on November 11, 2025
Posted by: Meterman
from Stuart, Florida
[This review was collected as part of a promotion.] Great refrigerator makes a lot of ice very happy with it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like theclook
on November 10, 2025
Posted by: Nelliebellie67
from Peyton colorado
[This review was collected as part of a promotion.] It’s ok needs a meat and cheese drawer and it would be perfect
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com