Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Ice maker
on October 19, 2026
Posted by: The Preserve
[This review was collected as part of a promotion.] Only concern we have with the refrigerator is that the ice maker while making ice is very noisy. Other than that refrigerator is very good. We like the external in-door water and ice dispenser with option for crushed ice or cubed and button lock for controls.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Refrigerator with Plenty of Space!
on October 18, 2026
Posted by: Happy Home Sweet Home
[This review was collected as part of a promotion.] love my new Whirlpool 36-inch side-by-side refrigerator! It has plenty of space for all our groceries, and I love how easy it is to organize everything. The cooling performance is great, and the side-by-side design makes it convenient to access both the refrigerator and freezer. It also looks beautiful in our kitchen. Overall, I’m very happy with this refrigerator and would recommend it to anyone looking for a spacious and reliable appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not a fan.
on October 17, 2026
Posted by: Lynnard72
[This review was collected as part of a promotion.] Ice and water sections are too close together—ice is in the back and every time I try to get ice, I hit the water button as well so I make a huge water mess. The light in the ice/water area says it has a light….but you can’t see anything in the dark.
Response from whirlpool.comBy Branded Team, Consumer Care, October 20, 2026
Thank you for taking the time to share your review. We are truly sorry to hear that your Refrigerator's design has not met your expectations. If you have any questions or concerns regarding your appliance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25323777, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25323777, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 17, 2026
Posted by: Dino DD
[This review was collected as part of a promotion.] All aspects are fine, except for the interior organization of shelves and drawers. My old referigerator that was replaced was a Kenmore from 1997 that had a perfect shelf/door organization, giving me one additional drawer in the lower middle that was useful for small items that tend to get "lost" on open shelves, and that drawer is not present on this model. Instead, one shelf space is not filled with an actual shelf, and I had to purchase a new glass shelf to fill that space to have sufficient shelf space. The new refrigerator also is not as quiet running as the older model it replaced. OOtherwise, I am satisfied with the new refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it
on October 16, 2026
Posted by: Lisalee
[This review was collected as part of a promotion.] Love it so far great space for a single person or couple not large enough for a family but perfect for me
Written by a customer while visiting whirlpool.com
Customer Rating
2
Two months old and already a problem
on October 16, 2026
Posted by: Rwilburn
[This review was collected as part of a promotion.] Only had the refrigerator for a month or two but I’ve already had to shut off the ice maker because it was making a very loud humming noise as if something was jammed up. I would not recommend this to anyone
Response from whirlpool.comBy Branded Team, Consumer Care, October 20, 2026
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for the frustration caused by the issue with the ice maker in your Whirlpool® refrigerator. We know how important a fully functional appliance is to your daily routine, and we truly regret that your experience fell short of your expectations. We would appreciate the opportunity to look into this and help make things right. Please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25341810, and a brief description of your concern.
We appreciate your patience and look forward to assisting you.
Best regards,
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25341810, and a brief description of your concern.
We appreciate your patience and look forward to assisting you.
Best regards,
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 16, 2026
Posted by: wambam
[This review was collected as part of a promotion.] Very nice refrigerator. Its spacious, works well, and looks good. My only complaint is that there is no leveling mechanism on this model, so I have to make a shim to stick under one corner in order to keep it level.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features at a great price!
on October 16, 2026
Posted by: EazyE
[This review was collected as part of a promotion.] This refrigerator is easy to control and has plenty of space and shelf settings to organize and fit everything in it. My only 2 gripes (which are not show-stoppers!), are 1. The water dispenser does not dispense cold water. There are coils inside the fridge that are supposed to cool the water, but it is really closer to "cool" than "cold." 2. The water and ice dispenser is compact and efficiently placed on the front, but it is small enough that when you use a larger cup, you often hit the water when you're just trying to get ice or vice versa.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com