Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
Okay Fridge with a couple exceptions...
on November 27, 2025
Posted by: Jenny Tony
from Hannibal, MO
This refrigerator functions fine, it serves its purpose of cooling and freezing our food. I would not purchase this refrigerator again. The number one irritation is after using the in door water dispenser, water trickles down the door leaving a stream of water and eventually a water mark/stain down the front of the refrigerator. I know this is not an isolated issue because my daughter has the same fridge and her refrigerator has the same leaking habit. The second issue is the ice maker does not keep up whatsoever. We are a family of three and there is no reason I should have to purchase ice to refrigerator supplement during the week. Also there is no storage space in freeze the door across from the ice maker because it is so large. I have this large ice maker that doesn't keep up with the ice?? My older fridge of 25 years kept up perfectly. The third frustrating feature, or lack there of, is when you open the door to the ice maker, it will not stay up. I know it is possible to make an ide make where the door will stay propped open as my prior fridge had an ice maker where the door stayed open. It is too bad you can't just return a refrigerator like you can a small appliance because this one would be back instantly!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 1, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 851033
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 851033
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Stylish Refrigerator
on November 26, 2025
Posted by: Rosielwm
from Locust Grove, Georgia
[This review was collected as part of a promotion.] This refrigerator is very simplistic but very stylish. It works well and big inside.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Fridge, not complicated
on November 26, 2025
Posted by: Arch Villager
from Archdale, NC
[This review was collected as part of a promotion.] Works great! So far, there are no complaints. It lost power, but kept the food cold until power came back on (2 days later).
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator
on November 25, 2025
Posted by: Dennis60
from Lafollette Tn
[This review was collected as part of a promotion.] Good refrigerator for the most part , ice maker is very slow at making ice its been a week and still hasn't filled the ice bin . I don't like the water dispenser being in front of the ice dispenser but not a deal breaker .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Refrigerator
on November 25, 2025
Posted by: It is a refrigerator
from Gautier, MS
[This review was collected as part of a promotion.] It was time for an update and this one fit the size and budget. Only problem is the ice and water dispenser. Every time you try to get ice you hit the water dispenser. It should have the ice dispenser in the front and water dispenser in the back
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fridge
on November 25, 2025
Posted by: vicki1949
from North Carolina
[This review was collected as part of a promotion.] Great refrigerator. Love it Like the inside shelving. Freezer works great for me
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Has all features I need!
on November 24, 2025
Posted by: Mhf!
from Knoxville, TN
[This review was collected as part of a promotion.] I bought this refrigerator a month ago and am so very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Missing parts
on November 24, 2025
Posted by: Sundancekid
from Denver, Colorado
[This review was collected as part of a promotion.] We bought this 3 weeks ago and it came missing the leveling feet. So far the retailer or whirlpool can not supply these. I question how good there service would be if we had a major problem!! Also the refrigerator side should have more options to raise and lower shelves
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com