Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
Disappointed
on March 6, 2023
Posted by: EVR74
from Greenville, Sc
[This review was collected as part of a promotion.] Based on the quality of other Whirlpool appliances we previously owned, our assumption was that quality continued to exist. Unfortunately, it doesn't appear so. One, when running, the refrigerator is noisier than the refrigerator it replaced. Two, the refrigerator seems to run much longer than others we have owned. Three, the deviation in the refrigerator temperature across the shelving is difficult to manage. At best, this is a low-end model that reflects poorly on Whirlpool's commitment to quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 9, 2023
Thank you for sharing your insights with us, EVR74. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 273815.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
It is good
on March 6, 2023
Posted by: Helado
from TX
[This review was collected as part of a promotion.] I am using this refrigerator over a month ago and I've experienced frozen eggs and yogurt on the top shelve. What should I do?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Replaces a 16 Year Old Whirlpool of Similar design
on March 7, 2023
Posted by: BobbyWin
from Greater Charlotte, NC Area
[This review was collected as part of a promotion.] Works great for us. This is a replacement for a 16 year old Whirlpool basically of the same design but with stainless and not white.
The first thing we noticed was even though the outer dimensions are identical to the old one, the inner space is much larger and more usable. More modern, thinner insolation maybe?
The icemaker section works well but can be a little more tighter to get to but how many times do we need to go in there? No biggie.
The first thing we noticed was even though the outer dimensions are identical to the old one, the inner space is much larger and more usable. More modern, thinner insolation maybe?
The icemaker section works well but can be a little more tighter to get to but how many times do we need to go in there? No biggie.
We are just hoping that this refrigerator will last as long!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Solid, basic refrigerator
on March 8, 2023
Posted by: jules57
[This review was collected as part of a promotion.] I bought the refrigerator a few weeks ago and everything has worked great so far. Only complaint is that the drawers do not easily open and close (there is friction when opening and closing them)
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far, so good
on March 8, 2023
Posted by: reece
from Indiana
[This review was collected as part of a promotion.] We just bought a new house and this fridge came with the house. Other than a squeak when the right door opened, it has been perfect.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Refrigerator has the features that I want
on March 8, 2023
Posted by: Lean
from Smithville Ga
[This review was collected as part of a promotion.] Refrigerator did not cool when installed. Had to wait 2 weeks for repairs. Internal fan was disconnected.
I would recommend this to a friend!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 9, 2023
Thank you for sharing your insights with us, Lean. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 274238.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent fridge. Ample capacity to store food.
on March 9, 2023
Posted by: SCHÜTTE
from El Paso TX
[This review was collected as part of a promotion.] I bought it a month ago and I am satisfied with the purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Piece of junk, crappy service
on March 9, 2023
Posted by: AngryFormerCustomer
from Port Richey, FL
If I could give less than one star, I would. We bought this refrigerator five months ago. Not it is not cooling and food is spoiling. Called Whirlpool, still under warranty and have extended warranty. The best they can d is get someone out here 12 days from now. The product is junk, the service is horrible. Don't buy this thing and don't do business with this company. (and Whirlpool, if you're going to delete this review, I'm also posting to Google)
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 15, 2023
Thank you for sharing your insights with us, AngryFormerCustomer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 274671.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com