Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Good unit for the price
on October 27, 2026
Posted by: Ro26
[This review was collected as part of a promotion.] Works great and looks nice. My only negative review would be on the shelves, they don't go all the way to the back and things fall in between the space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poorly designed
on October 25, 2026
Posted by: YcatsV
Everyone in our neighborhood received this model as part of the appliance package we purchased with our new homes, and I have had nothing but trouble with it in the four years we have had it. The ice maker and water maker constantly leak and randomly drop ice cubes that then melt and leave puddles, warping the floor. The ice maker has stopped working at least 4 times, and it can last from a few hours to up to a week on the most recent occasion. Two times now, our refrigerator has stopped working entirely, causing us to have to throw out food that spoiled. I would never buy another Whirlpool appliance after this. I have also had issues with both of my microwaves from this brand (in my current home and the same model in my previous home; the light shorts out and will not come on again, even after replacing the bulb). Both times this happened within months of owning the microwave. I was willing to live with the dripping and damage to my floors and having to buy random bags of ice for the times when the ice maker stops working on a two year old fridge, but for a four year old fridge to entirely shut off periodically is entirely unacceptable.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 20, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the ice maker in your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25324291, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25324291, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Price great
on October 23, 2026
Posted by: Kevin will
[This review was collected as part of a promotion.] The look and price is good but water drips from water dispenser onto refrigerator door and we have tried several ways to get it to stop dripping but no success. We read the manual as well. Any suggestions
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Hate this refrigerator!
on October 23, 2026
Posted by: Pat13392
[This review was collected as part of a promotion.] This refrigerator is a replacement for the first one that was put in new home by builder. It is the same model as the original one. Both are horrible. Too small for even a two person family. You loose room on each shelf in the refrigerator because the shelves do not go even close to the back of the refigerator cabinet because it must be kept clear to allow the air to circulate from the freezer compartment to cool the refrigerator compartment. Side by side configuration also make each cabinet very narrow. Not worth having even if they give it to you free!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 27, 2026
Thank you for sharing your feedback with us. We are truly sorry to hear that your Refrigerator design is not meeting your expectations. If you have any questions or concerns regarding your refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on social media (Facebook or Instagram), please include your contact information, reference Case #25406781, and a brief description of your issue.
We look forward to assisting you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on social media (Facebook or Instagram), please include your contact information, reference Case #25406781, and a brief description of your issue.
We look forward to assisting you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Meh, would not buy again
on October 22, 2026
Posted by: Cobraspence
[This review was collected as part of a promotion.] The ice maker is slower than molasses and the tiny cubes it makes barely last til noon in a Yeti cup that my last freezer's cubes would last 1 1/2 days. The fridge drawers are tiny and the ice maker in the freezer takes up 2/3 of the door and way too much space on the top. The wife picked it, and now she regrets the choice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fair
on October 21, 2026
Posted by: PT69
[This review was collected as part of a promotion.] Frig works fine be nice if the freezer was better designed for storage and an additional shelf in fridge would have been nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just got a new refrigerator
on October 21, 2026
Posted by: Jlaw63
[This review was collected as part of a promotion.] The double door icemaker came in. We put it together and the draws themselves or not smooth rolling out it’s plastic on plastic. Also, one of the humidifier drawer had Vaseline on it. That’s stuck on everything not friendly but the icemaker in the coolant of the refrigerator is good for now. I will not buy this unit
Written by a customer while visiting whirlpool.com
Customer Rating
1
YIKES!
on October 20, 2026
Posted by: Qualified Inspector
This refrigerator is loud because the shroud in the freezer is poorly designed. This is a minor issue when compared to the alarming food safety issue it possesses given the grossly poor design of the water dispensing system.
Mold builds up, eventually, on the parts and around the water outlet. It is to be expected. What isn't expected is that the design engineers at Whirlpool are failures at putting together a device that can be taken apart to be thoroughly/properly cleaned. Model WRS315SDM12.
If this unit was in a commercial establishment, it would cause the failure on Health Department Inspections every time. these parts should be detachable in order to be cleaned properly and soaked in sanitizer, and giving accessibility to the mouth of the water dispensing tube for proper cleaning.
If you are considering this model, I strongly urge you to consider an alternative.
Mold builds up, eventually, on the parts and around the water outlet. It is to be expected. What isn't expected is that the design engineers at Whirlpool are failures at putting together a device that can be taken apart to be thoroughly/properly cleaned. Model WRS315SDM12.
If this unit was in a commercial establishment, it would cause the failure on Health Department Inspections every time. these parts should be detachable in order to be cleaned properly and soaked in sanitizer, and giving accessibility to the mouth of the water dispensing tube for proper cleaning.
If you are considering this model, I strongly urge you to consider an alternative.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 23, 2026
We are truly sorry to hear about the noise issues and your serious concerns regarding the design of the water dispensing system and ease of cleaning. We take matters related to hygiene and product design very seriously, and we understand how frustrating and concerning this is for you. We want to help look into this feedback and support you toward a resolution.
Please see the link to hear the normal noises a refrigerator will make.
Please click on "Operation" then " Noise", this will give you links to hear the normal noises. http://spr.ly/6429BHbjHX
Please connect with us directly using one of the options below.
Facebook: http://spr.ly/6425BHbjHd
Instagram: http://spr.ly/6426BHbjHe
Live Chat: http://spr.ly/6428BHbjHg l (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25385866 and a restatement of your issue.
We’re looking forward to hearing from you.
Kristin S
Please see the link to hear the normal noises a refrigerator will make.
Please click on "Operation" then " Noise", this will give you links to hear the normal noises. http://spr.ly/6429BHbjHX
Please connect with us directly using one of the options below.
Facebook: http://spr.ly/6425BHbjHd
Instagram: http://spr.ly/6426BHbjHe
Live Chat: http://spr.ly/6428BHbjHg l (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #25385866 and a restatement of your issue.
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting whirlpool.com