Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Not enough shelf adjustment options
on October 28, 2023
Posted by: Aztec
[This review was collected as part of a promotion.] Not enough shelf adjustment options in refrigerator portion. Ice maker takes too long to make ice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor design
on October 28, 2023
Posted by: Brenda
from Sarasota County Fl
[This review was collected as part of a promotion.] Only frig I could get to fit thru doorway, otherwise would have definitely bought different one. Can’t fit a tall cup under ice dispenser without accidentally hitting the water dispenser (then water is all over floor) and light doesn’t come on automatically when ice/water using utilized. Shelves not adjustable. Wouldn’t recommend at all.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 1, 2023
Hello Brenda,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 419038.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 419038.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great service
on October 27, 2023
Posted by: Caroline
[This review was collected as part of a promotion.] The repair was done and the fridge is working properly now.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 27, 2023
Posted by: paul
from northern illinois
[This review was collected as part of a promotion.] crisper wrawers do not open and close smothly as they should, especially in a new unit
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
There are no great features.
on October 27, 2023
Posted by: None2
from Dothan, Al
[This review was collected as part of a promotion.] The refrigerator is smaller than expected, The appliance also has no filter as assumed.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on October 26, 2023
Posted by: harvey
from Garner NC
[This review was collected as part of a promotion.] This refrigerator run too much and it is also loud.
This might be normal.
This might be normal.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks good in our stainless steel kitchen.
on October 26, 2023
Posted by: BigO
[This review was collected as part of a promotion.] All is well so far. Had to call for a repair person to come out and level the refrigerator. I had neither the expertise nor the tools to accomplish that task. Repair person accomplished the task within minutes of arrival and did a great job.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on October 26, 2023
Posted by: Bill
[This review was collected as part of a promotion.] Right side door would not close, had to wait for a replacement
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 26, 2023
Thank you for sharing your insights with us, Bill. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 417976.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com