Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
So far so good!
on January 2, 2026
Posted by: AR2025
[This review was collected as part of a promotion.] I purchased this refrigerator right after Thanksgiving and so far am loving it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Better than expected
on January 2, 2026
Posted by: Carrie
from Mission Viejo, California
[This review was collected as part of a promotion.] Our new Whirlpool refrigerator is a big improvement over the old one.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on January 1, 2026
Posted by: Whirlpool side by side
from Franklin Ky
[This review was collected as part of a promotion.] Luckily our old fridge went out during black Friday season and we were able to get a great deal. This side by side is well worth the price we paid. I am pleased and have no complaints. Great refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features.
on January 1, 2026
Posted by: Wisenurse
[This review was collected as part of a promotion.] I am loving my new refrigerator. I have had it about one month so far.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Lasting Fridge!
on December 31, 2025
Posted by: Nana10
[This review was collected as part of a promotion.] I bought the fridge nearly a month ago in my new house. It seems to work well. I hope it works as well as my last Whirlpool, for 9 years!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features.
on December 31, 2025
Posted by: Kat1
[This review was collected as part of a promotion.] I bought this refrigerator the first week in December and, so far, I love it. The ice maker and water dispenser is great.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great feature
on December 31, 2025
Posted by: Kitchen appliances
[This review was collected as part of a promotion.] I like having the pullout drawer for common used items.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Low end fridge -- inadequate features.
on December 31, 2025
Posted by: Jud71
from Austin, TX
[This review was collected as part of a promotion.] After a few weeks, I am not pleased with this refrigerator. The lack of any accurate way to control the temperatures of the main fridge and the freezer is just not adequate. With the 3rd setting, the temps are nearly 32 degrees in the fridge, and water freezes; at the 2nd setting, the temps are over 40, which is not safe. The freezer, similarly, is either below zero, or nearly 10 degrees with miniscule changes in the sliding bar. Any modern fridge should have an accurate digital thermometer to regulate temps. There is no adjustment possible for the shelves (or enough shelves) in the main compartment or the freezer, very inefficient storge and poor access. The water dispenser is not tall enough to accomoate a water bottle. I didn't have a real choice . my old refrigerator died and I had to take what was in stock. I certainly wish I had selected differently.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 892273
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com