Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
A piece of junk .. two weeks in, doesn't work.
on January 9, 2026
Posted by: TJ67
from Austin, TX
[This review was collected as part of a promotion.] What a piece of junk. After two weeks, the icemaker no longer works. The temperature settings in the main fridge are a joke. The "ideal" setting is below freezing and everything in the fridge ices up. The next warmer setting is in the 40's, which is unsafe. Don't buy this fridge. Maybe don't buy Whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 12, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 898901
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Simple yet very functional
on January 9, 2026
Posted by: Robin
from Georgia
[This review was collected as part of a promotion.] My new appliances were my Christmas gift and I was so excited to upgrade them. My refrigerator was the first upgrade and I'm still trying to get used to it. It's very easy to clean and keep fingerprints off! It's very well lit effects the door opens. Plenty of room also. My overall opinion is, so far so good...
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ample Space
on January 9, 2026
Posted by: laurynnc
from Lake Wales, FL
[This review was collected as part of a promotion.] Great cooling and freezing, ample space for my family of 8
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great space!
on January 8, 2026
Posted by: LC83
from Westmoreland Tennessee
[This review was collected as part of a promotion.] It was installed in my new home. It supply’s my needs.
Lots of storage.
Lots of storage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
nice number of shelves
on January 7, 2026
Posted by: Tulips4fun!
[This review was collected as part of a promotion.] NicNice and roomye and roomy. Silver exterior does not show finger prints. I would like less freezer space and more refrigerator space.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Issues
on January 7, 2026
Posted by: Jo0911
[This review was collected as part of a promotion.] Not happy with the dispenser, the ice maker only makes about 2 to 3 glasses of ice a day. The water dispenser leaks all down the front and on the floor every time we get water.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 9, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897990
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897990
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Need some help
on January 7, 2026
Posted by: Whocares
[This review was collected as part of a promotion.] We bought this refrigerator less than a month ago and the ice maker tonight has zero ice in it. Haven’t used it hardly at all!! Can someone please help!
Response from whirlpool.comBy Branded Team, Consumer Care, January 9, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897959
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897959
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ice only baby
on January 7, 2026
Posted by: Mark64
[This review was collected as part of a promotion.] After having my refrigerator a. Short time it has grown on me doing its job if there was one thing I would change the ice and water dispenser are too close so when I want ice only o have water down the front of the appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com