Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Terrible
on March 9, 2024
Posted by: Shanna228
[This review was collected as part of a promotion.] Purchased in February 24th 2024 and the next day the ice dispenser (not the water dispenser) leaks water randomly and fills up tray area and goes down the freezer. Not a happy customer!!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 12, 2024
Thank you for sharing your insights with us, Shanna228. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 499350.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and a great price
on March 9, 2024
Posted by: Mike29
[This review was collected as part of a promotion.] I bought this around a month ago and it's a very good refrigerator I've seen no problems with it
Written by a customer while visiting whirlpool.com
Customer Rating
5
on March 9, 2024
Posted by: Microwave
[This review was collected as part of a promotion.] Simple and efficient, stainless steel is difficult to clean without smear.
Written by a customer while visiting whirlpool.com
Customer Rating
3
No deli drawer
on March 9, 2024
Posted by: Klasix27
[This review was collected as part of a promotion.] Basic features but has no deli drawer, which is odd.
Written by a customer while visiting whirlpool.com
Customer Rating
4
One flaw
on March 8, 2024
Posted by: Momo
[This review was collected as part of a promotion.] The only issue I have with this refrigerator specifically is the water dispenser, getting water is easy but if you quickly get ice, sometimes you hit the water dispenser in the process. It's always spilling on the floor. Other than that it's really nice
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on March 7, 2024
Posted by: bbnol
[This review was collected as part of a promotion.] Bought a few weeks ago and happy we did. Definitely recommend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible design
on March 7, 2024
Posted by: Steve
[This review was collected as part of a promotion.] This came with a brand new home. It’s been in use 3 months. Recently found that the ice maker water chute has been leaking. Water has been running down rear panel in freezer and freezing up in evaporator fan housing. Ice can be heard grinding in fan blade. All shelves are too short causing items to fall off the back. Water dispenser is too far forward on door causing spillage down front of unit and onto floor. Overall horrible design and will be in contact for replacement unit that isn’t a hazard.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2024
Thank you for sharing your insights with us,Steve hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 497995.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
The right Refrigerator
on March 7, 2024
Posted by: Icenfire69
from Charleston SC
[This review was collected as part of a promotion.] When I needed a new refrigerator because our GE after 7 years died, I did my research. I by a have family member that have this same unit and are very happy with it. We love it and being made in the US and own by a US company this side bt side was the right fit for us. We love that its quiet and efficient. It's the right refrigerator for us.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com