Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Love the storage capacity and ice/water dispenser
on January 26, 2026
Posted by: siobrien
from Searcy, AR
[This review was collected as part of a promotion.] This refrigerator came with my new build and I am generally pleased with it. The ice maker/water dispenser works well and the storage capacity in both the refrigerator and freezer is adequate. I do feel the shelf holders on the fridge door are a bit flimsy and I had to actually only put very light items in one because it kept falling off. Also, I have an issue with the refrigerator door swinging open very fast and banging into the wall. It seems like something needs to be tightened to slow it but I have yet been unable to figure out.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Works well, but too small.
on January 22, 2026
Posted by: DEE DEE
[This review was collected as part of a promotion.] While the side by side model keeps the fresh food and frozen items appropriately cold and frozen, both the freezer and the refrigerator sections are too small. This unit came with the house purchase but my personal preference is the 3 or 4 French door models. I wish I had the option to upgrade.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works great
on January 21, 2026
Posted by: Andrew
[This review was collected as part of a promotion.] Works great, good value for the money given all the features.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Sleek look
on January 18, 2026
Posted by: GwenV
from Winnabow, NC
[This review was collected as part of a promotion.] Love the look and provides lots of storage space. The look goes great with my other kitchen appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
We’re loving it. Especially the ice maker. 🙌🏾
on January 17, 2026
Posted by: Lala
[This review was collected as part of a promotion.] We love it. 🥰 Especially the icemaker. Keeps our food fresh and cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on January 15, 2026
Posted by: none
[This review was collected as part of a promotion.] Ice dispenser has tendency to freeze solid with ice. Water dispenser small and creates splashing onto refrigerator and floor, frequently, when used.
Response from whirlpool.comBy Branded Team, Consumer Care, January 15, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 901859
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quietkat56
on January 14, 2026
Posted by: Kat56
[This review was collected as part of a promotion.] It’s the quietest refrigerator I’ve ever owned. Has plenty of room and looks great
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 14, 2026
Posted by: Dale
[This review was collected as part of a promotion.] Nice fridge. But ice maker sucks. Doesn't produce enough.
Written by a customer while visiting whirlpool.com