Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Dissappointed!
on May 30, 2025
Posted by: Jerry
from Winchester, VA
[This review was collected as part of a promotion.] Our 20 year old refrigerator was on it's last legs, barely able to maintain safe temperatures. We bought this refrigerator when we did because the top freezer model we really wanted was not available for four months in the bisque color my wife wanted to match our other appliances. We are both sorry we didn't wait. Although touted as over three cubic feet larger, it's actually smaller when it comes to storing large or tall containers (milk gallons and two liter soda bottles). The top freezer model has wider shelves, making it easier to make room for large baking dishes. As for the freezer, there are only three, foot wide shelves. The ice maker / handler takes up about 20% and another 20% is taken up by a bottom bin where items are just jumbled with any organization being impossible. The afore mentioned ice handler and door water feature take up half of potential door storage. That aside, it is a handsome unit. That is, if you don't look at the bottom 4 inches. I can hardly imagine a competent design engineer being unable to design a door hinge cover that at least hides the inner workings. Such an unfinished look, IMHO. All in all, had we considered, we would have waited for the top freezer model.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Replacement
on June 24, 2025
Posted by: Ric221
from Indpls IN
[This review was collected as part of a promotion.] Refrigerator works as needed. That being said I would like to state I do not like the ice maker in this unit. Ice is slow to make compared to our old unit. We have never had a full bin of ice since this unit was installed. Light controls are useless as you have to turn it on before you get ice or water or you get no light. Also light location is not convenient to see into the cup you are filling. We are currently satisfied with this unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not very happy
on June 29, 2025
Posted by: SB50
[This review was collected as part of a promotion.] The ice gets stuck in the ice dispenser and melts and then when I open the door the water empties on our floor. Also, the door is hard to close. Many times I open the door and try to close it and it swings back open . Also, it’s very hard to keep clean. The outside smudges too easily and we need special wipes to keep it clean. We expect better from Whirlpool.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice Fridge! Water & Ice levers an issue
on July 1, 2025
Posted by: ButterflyKiss
from Louisville, KY
[This review was collected as part of a promotion.] Great fridge. Only complaint is the ice and water levers could be positioned differently. The ice lever feels loose and have to push it down more than I think you should have to. Quite frequently I have been filling my cup up with ice and the top lip of my cup will hit the water button and spray water everywhere. That design should be revised.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disgusted with your product.
on July 1, 2025
Posted by: Mike
[This review was collected as part of a promotion.] Purchased and ice maker worked 2 days and didn’t dump ice. Water accumulated in ice bin and ran water inside the freezer. We are having to wait until 7/18/25 to get repairman out. This was really a disappointing thing for us to purchase a new Whirlpool item and problem this major right off the bat. Very disappointed and dissatisfied in your product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 746768
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Bad water and ice despensing
on July 5, 2025
Posted by: Sonny
[This review was collected as part of a promotion.] We recently purchased the things we do not like ; 1. Only two draws in refrigerator (2) the ice and wayer drspensers are in awkard positions making it difficult to get ice without hitting water dispenser amd causeing water to make a mess.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible water and Ice Dispencing
on July 19, 2025
Posted by: Rick64
from Mesquite Nevada
[This review was collected as part of a promotion.] The water and Ice dispencing is terrible - cannot get ice without ice going all over the floor.. Water very difficult to use. This will be moved to the garage and a new refrigeratror bought for the kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 754093.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lots of room, but with messy ice/water dispenser.
on August 16, 2025
Posted by: Tmmths
[This review was collected as part of a promotion.] Lots of room. Seems a bit loud and the ice/water dispenser is not easy to use without making a mess. Always bumping the water dispenser “switch” when getting ice in anything but a small eight ounce glass…always…spewing water all over the floor.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com