Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Skip this model
on February 9, 2026
Posted by: KristinH
from Orlando, FL
[This review was collected as part of a promotion.] The overall size is nice, big enough to fit a lot of items. The design of the water/ice dispenser is horrible. The water lever is in front of the ice and easy to tap causing water to splash everywhere when you are trying to dispense the ice. Ice dispenser freezes over constantly and doesn't dispense ice. We've been having to grab ice by hand from inside the freezer. I enjoy my whirlpool appliances but would suggest passing on this particular model.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisey compressir
on February 7, 2026
Posted by: PJM 1986
from Palm Beach Gardens Florida
[This review was collected as part of a promotion.] Feels cheap and very noisey when compressor is running
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fridge
on February 4, 2026
Posted by: Amandaf
from Clarksville oh
[This review was collected as part of a promotion.] Nice refrigerator! The only thing I would change is putting a drawer higher up for lunch meat, cheeses etc..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feature
on February 4, 2026
Posted by: Neck
[This review was collected as part of a promotion.] Trabaja excelente , se ve hermosa no hemos tenido ningún problema con la heladera está hermosa
Written by a customer while visiting whirlpool.com
Customer Rating
3
Product is fair at best.
on February 4, 2026
Posted by: None
from Palmerton, PA.
[This review was collected as part of a promotion.] After having a top refrigerator and bottom freezer......new unit is not as user friendly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Look Elsewhere
on February 2, 2026
Posted by: Harry
from Tyler, TX
[This review was collected as part of a promotion.] Builder provided this fridge as part of an incentive package. Very non-functional and short on space in both fridge and freezer. Controls are not easy to use and manuals are pitiful. Not worth half of what the builder claims to have paid for it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 3, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912127.
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912127.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
We get what we pay for
on February 1, 2026
Posted by: Doulos
from Jacksonville Florida
[This review was collected as part of a promotion.] Freezer freezes and fridge cools. The shelves and drawers are adequate. Construction material is so lightweight that you cannot open the door if there is nothing inside to weigh the unit down. Honestly, until you weight it down with a lot of food and drinks, you must push against the freezer door to open fridge door; otherwise, you'll move the entire unit. Good news is the wheels work well and don't damage flooring.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love the lights. You can really see what you wan
on January 28, 2026
Posted by: Jvicki 237
[This review was collected as part of a promotion.] I bought the refrigerator around Christmas and it was delivered
The day after Christmas. It has been really nice but I wish it had
One more glass shelve.
The day after Christmas. It has been really nice but I wish it had
One more glass shelve.
Written by a customer while visiting whirlpool.com