Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
Great features, but needs work
on July 18, 2024
Posted by: Jay24
from Crandall, TX
[This review was collected as part of a promotion.] Although refrigerator works well, the ice maker makes ice too slow. Compartments are great. Size is about right too.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 19, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Excessive Noise Level
on July 16, 2024
Posted by: Wilson67
from Orlando, FL
We just moved to a new home and all the appliances in our kitchen are from Whirlpool.
Unfortunately the refrigerator despite being brand new, generates a loud and annoying noise, occasionally accompanied by vibration of the internal back panels in the freezer area whenever the compressor is working. As it is still under the warranty period, a technician from a third party company was sent to inspect it, but after tightning some of the internal panel bolts in the freezer area, he was saying this issue is common and there is no further action possible.
It is unnaceptable that this level of noise in a new product is to be considered normal. If it is the case, this product is really of poor quality.
Unfortunately the refrigerator despite being brand new, generates a loud and annoying noise, occasionally accompanied by vibration of the internal back panels in the freezer area whenever the compressor is working. As it is still under the warranty period, a technician from a third party company was sent to inspect it, but after tightning some of the internal panel bolts in the freezer area, he was saying this issue is common and there is no further action possible.
It is unnaceptable that this level of noise in a new product is to be considered normal. If it is the case, this product is really of poor quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 17, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 564894.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 16, 2024
Posted by: Steven
from Indiana
[This review was collected as part of a promotion.] I purchased this and have been totally pleased, it’s been a long time since I’ve had a freezer that actually freezes ice cream. Overall it seems to be a very nice unit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Once someone gets me the missing part this will ha
on July 11, 2024
Posted by: Patti
from Altoona PA
[This review was collected as part of a promotion.] I am missing a drawer. The new refridgerator only came with two deawers the meat drawer is missing. Makes for a big whole inside.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ice maker stopped working after 18 months
on July 10, 2024
Posted by: Kriwonosm
from West Chester, PA
The fridge and water filter are nice, but the icemaker stopped working within 18 months. We followed all troubleshooting and still could not get it to work. The water feed is not broken and we even replaced the solenoid that controls water feed and still not working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, July 10, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 562326.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirl-frige
on July 6, 2024
Posted by: Mr G
[This review was collected as part of a promotion.] It is awesome serving us well our first whirlpool refrigerator and we are enjoying it,it has everything we need in a refrigerator
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge!
on July 6, 2024
Posted by: Bethco
from Stokesdale, NC
[This review was collected as part of a promotion.] This fridge came with our house but I’d buy it if I had a choice. Great fridge with lots of space and a freezer that works well and has a crushed ice setting that we love!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
does everything it should
on July 5, 2024
Posted by: cold
[This review was collected as part of a promotion.] I bought this refrigerator a month ago. the delivery and the unit worked very well
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com