Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
IT WAS GREAT UNTIL IT WAS NOT
on April 4, 2025
Posted by: ANONYMOUS
[This review was collected as part of a promotion.] Purchased the new refrigerator to replace one a Kenmore that lasted 17 years with no issues. Was very pleased with out new whirlpool until it broke in the night. We had only had the whirlpool fridge for about 90 days!! The compressor went out. This was extremely disappointing to say the least. We work up to water in the floor and quickly realized the ice was melting and running down the ice dispenser into our floor. All the food I the freezer was completely thawed and had to be thrown away. Along with the expense of the new purchase, food spoilage and purchasing replacement food it was a very expensive experience. We were without a fridge or freezer for about 8 days until the new compressor came in and was installed. It is running again and keeping fingers crossed, but do not have a good feeling with such a large malfunction this early in the game. Wish there was a way to be compensated for food spoilage under these circumstances with it being such a new purchase. We had such high expectations and felt comfortable or hopeful with the whirlpool brand,, not sure anymore.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 704256.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
styrofoam dispenser
on April 9, 2025
Posted by: jerry
[This review was collected as part of a promotion.] It dispenses a mixture of ice and styrofoam in our drinks
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 706338.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice size
on April 22, 2025
Posted by: Ladydi
from Florida
[This review was collected as part of a promotion.] I brought this refrigerator to replace another model that lasted not quite 3 years. I like the layout and the size. I did not realize at the time that I was purchasing an older model from what I had previously. The water and ice are actual buttons instead of the digital features on the newer model. I guess they are ok since I don't drink the water. But I do use the ice feature. Hopefully the ice maker in this model will continue to work, because that was problem with the previous whirlpool refrigerator. After 6 repair attempts the extended warranty had to give me a replacement. Oh and it doesn't come with a drawer for cold cuts. So I swapped the drawer out from my old fridge and it fit in the new fridge. I also wanted to use the glass freezer shelves from the old fridge but I can figure out how to remove them. This model came with the open grated shelves which I'm not really a fan of.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Avoid this fridge
on May 8, 2025
Posted by: Disgruntled Buyer
Had it for a year now; can’t stand the fridge. Doesn’t make enough ice so we are constantly running out. Ice chute clogs up with ice then it falls on the floor later. Water dispenser drips after use and leaves a streak down the door. I have ruined the hardwood floor in front of the fridge due to the dripping. Food on the top shelf keeps freezing.
Response from whirlpool.comBy Branded Team, Consumer Care, May 15, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 720312.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 720312.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator, could have refinements
on May 20, 2025
Posted by: Nina80
[This review was collected as part of a promotion.] I love the refrigerator, but not the ice and water in the door. The leavers are on top of each other, so makes it hard to get ice. I wish it had separation.
Written by a customer while visiting whirlpool.com
Customer Rating
4
See note above.
on May 21, 2025
Posted by: ACDaniels
[This review was collected as part of a promotion.] I am pleased that I bought this refrigerator. The one drawback or negative thing about this refrigerator is the ice/water dispenser. When I put my glass under the dispenser to get ice, I have to be very careful that I don't also engage the water dispenser or I have water shooting out from the water dispenser into the floor. I think the design of the ice and water dispenser needs to be re-designed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
ok
on May 25, 2025
Posted by: jaybird
[This review was collected as part of a promotion.] little too loud and had trouble getting temperture adjusted correctly
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst refrigerator
on May 29, 2025
Posted by: Kolby
from Vail, AZ
[This review was collected as part of a promotion.] This refrigerator came with my newly built home, and it’s terrible. Extremely loud, sounds like a lawn mower. Makes awful sounds when making ice. Poorly designed water and I dispensing, doesn’t fit larger cups, so when you use your cup to dispense ice, it hits the water button ending with water all over the floor. Already have a warranty claim in for the noise, and I’m hoping to get a buyers credit for a different fridge. 0/5 stars
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 2, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 730792
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 730792
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com