Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Good refrigerator
on February 19, 2026
Posted by: Kevin S
[This review was collected as part of a promotion.] Good refrigerator overall. But it lacks a deli drawer to store meats & cheeses and it has limited space, except for a large produce drawer at the very bottom the refrigerator compartment that is not easily accessible or seen. The ice maker works very well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Extremely Loud
on February 19, 2026
Posted by: Kent
[This review was collected as part of a promotion.] The product makes a loud humming noise almost constantly, loud enough to be heard from the living room. It's enough to drive me batty at times. If quiet operation is important for you, do not purchase this fridge.
Response from whirlpool.comBy Branded Team, Consumer Care, February 20, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423h9iHS . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424h9iHs
Instagram: http://spr.ly/6425h9iHt
Live Chat: http://spr.ly/6426h9iHQ (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 923108.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423h9iHS . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424h9iHs
Instagram: http://spr.ly/6425h9iHt
Live Chat: http://spr.ly/6426h9iHQ (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 923108.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
The need!!
on February 18, 2026
Posted by: BlackJack
[This review was collected as part of a promotion.] I needed a new refrigerator and after looking at several I chose this one!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not for me.
on February 18, 2026
Posted by: Fridge
from PA
[This review was collected as part of a promotion.] This refrigerator came with my new townhome. I am not happy that the water filtration does not take the chlorine taste out of the water. I am back to buying bottled water. I will probably just sell this and buy a new GE fridge. Sorry.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 19, 2026
Hi, thanks for your feedback on your Whirlpool® Refrigerator and Water Filter. Let us help. Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-442-9991 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 922476.
We’re looking forward to hearing from you
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-442-9991 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 922476.
We’re looking forward to hearing from you
Written by a customer while visiting whirlpool.com
Customer Rating
5
New purchase
on February 17, 2026
Posted by: Edccjr2018
[This review was collected as part of a promotion.] Nice and cold and pretty quiet running. Nice looking
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 17, 2026
Posted by: Naee
[This review was collected as part of a promotion.] Refrigerator cools very nicely, however, the ice machine and water does not work properly.
Response from whirlpool.comBy Branded Team, Consumer Care, February 18, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921619.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 921619.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
I actually have a working ice maker
on February 16, 2026
Posted by: 26IDidit
[This review was collected as part of a promotion.] This frig was close to what i had. However there is less room because the ice machine is so massive. The frig has no deli drawer. The interior back was dented but not punctured.
However i did get it quickly and the price was better than others.
Hopi g it last for YEARS.
However i did get it quickly and the price was better than others.
Hopi g it last for YEARS.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lots of room!!
on February 16, 2026
Posted by: Potsy
from Missouri
[This review was collected as part of a promotion.] I have had my new side by side for a little over a week.I like it fine. So much more room inside, than I had in my French door fridge. The only thing I'm not crazy about, is the new refrigerator is noisier than the one I had. It sits right next to my dishwasher in my kitchen, and every time I go in there I wonder who started the dishwasher. The fridge.just.normally running, and the dishwasher.when IT is running, make exactly the same sound.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com