Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
on August 29, 2024
Posted by: Tam50
from Luthersburg Pennsylvania
[This review was collected as part of a promotion.] I bought this less than a month ago, the ice maker hasn't worked since the first day. I'm very disappointed in the brand new refrigerator not working properly already. Service department was here today and they have to order a whole new ice maker unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 585926.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 29, 2024
Posted by: Stove
[This review was collected as part of a promotion.] Great fridge! Love the filtered water. I do wish we had the bottom pull out freezer but great overall.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad service, bad product.
on August 29, 2024
Posted by: Mr. Broken Fridge
from New Hampshire
[This review was collected as part of a promotion.] Problems!! The fridge keeps making loud grinding and buzzing sounds. It happens every few weeks until recently when it completely stopped cooling or freezing. Then, trying to register this thing to get the warranty going so I could set-up service was a pain... They say they cannot find my fridge. The appliance buy cannot get here for 3 WEEKS! What kind of service is this?!?! We specifically wanted to buy an American brand but feel like we made a huge mistake. The fridge is less than a year old and should not be crapping out already.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 30, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585844.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585844.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Small but okay
on August 28, 2024
Posted by: Crackle
from Minnesota
[This review was collected as part of a promotion.] Fridge came with a newly built home. Okay for a retired couple, but not for a bigger family household.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 28, 2024
Posted by: Grey10
[This review was collected as part of a promotion.] I brought this almost a month ago and loving it so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
My review.
on August 28, 2024
Posted by: Bob1
from Colorado Springs, CO
[This review was collected as part of a promotion.] Our other refrigerator was about 30 yrs. old and ready to quit as it was getting louder by the month. Pick this one for size and features. However, there is a buzzing sound every once in awhile. When it does this buzzing it does it twice and then it stops. It is not every day. Would appreciate you telling me what it could be.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker always jammed.
on August 28, 2024
Posted by: ApplianceReviewer
from Texas
Unfortunately this fridge came with the house I bought. I want whirlpool to buy back my fridge. The ice maker is always getting jammed and is frustrating. I would buy another whirlpool model.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 29, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585371.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 585371.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love my new refrigerator
on August 28, 2024
Posted by: Thest83
[This review was collected as part of a promotion.] I bought this a few weeks ago and I am so much happier with this refrigerator than the last.
Written by a customer while visiting whirlpool.com