Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Not cold enough
on September 22, 2024
Posted by: Brandy
from Mississippi
[This review was collected as part of a promotion.] I bought this on August 31st; it was delivered and set up on September 2nd. I don't have ice because it's not cold enough, and the refrigerator runs at 46 degrees. I am currently waiting for my SECOND technician call to arrive.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 24, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 597499.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
My first Whirlpool
on September 22, 2024
Posted by: maxdog
from Tampa Florida
[This review was collected as part of a promotion.] Purchased this about 10 months ago the condenser fan failed and i had to have it serviced Glad is under warranty.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Meh
on September 21, 2024
Posted by: BigRed
[This review was collected as part of a promotion.] Couple things: 1.) Unit came missing a shelf. 2.) Leftover protective plastic sticking out from where black control panel meets fridge door. I need to buy an exacto knife to trim it out of crevice. There are other spots where the plastic wrap needs trimmed out as well 3.) There is some insulation foam jutting out of door panels that needs trimmed out too. 4.) fridge/freezer sure does run a lot. Noise is noticeable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product
on September 21, 2024
Posted by: PMTX
from Texas
[This review was collected as part of a promotion.] We received the new refrigerator when we purchased a new D R Horton home. We had owned Whirlpool before have always been happy with the products.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on September 21, 2024
Posted by: Trea99
[This review was collected as part of a promotion.] I really like the size and shapes of the ice cubes. It’s just loud when it drops them.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 21, 2024
Posted by: Malay Priyanshu
from Princeton,Texas
[This review was collected as part of a promotion.]
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to clean
on September 21, 2024
Posted by: Bob27
from NC
[This review was collected as part of a promotion.] I love the whirlpool refrigerator. The stainless steel is easy to clean. No fingerprints.
It’s sleek design and ease to shelf adjustment is a plus.
It’s sleek design and ease to shelf adjustment is a plus.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Could use some re-designing inside
on September 20, 2024
Posted by: Marie
from Naples, Florida
[This review was collected as part of a promotion.] I bought this 3 weeks ago and am finding the things that you may be interested in knowing. The ice maker/dispenser and the water dispenser are so close to the outside of the unit that it is easy for water to splash out onto the floor and same with the ice dispenser. I have a scatter rug positioned there now so it catches any spills or ice pieces. The freezer door shelving is poorly designed and does not hold much. I end up stacking items on the shelves and wish I had some decent door shelving.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com