Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Great function
on March 16, 2026
Posted by: Luisc
from Conroe tx
[This review was collected as part of a promotion.] I buy this 2 weeks ago and i love it, the size and design are perfect
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Does the Job
on March 15, 2026
Posted by: 9843
from Arizona
[This review was collected as part of a promotion.] Pretty average refrigerator it does the job the space is decent. One thing I do not like is the ice/water dispenser I find the lip of my cup frequently hitting the waterspout and shooting water down the front of the refrigerator. Also, I feel like the ice maker should produce ice quicker.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst refrigerator I’ve ever had
on March 15, 2026
Posted by: Laura bell
from New Smyrna beach in Florida
[This review was collected as part of a promotion.] This came with the purchase of the house and it was probably the cheapest one that they could find. No room for hardly anything
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 18, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935314.
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935314.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Refrigerator
on March 15, 2026
Posted by: mark1717
from Cypress, TX
[This review was collected as part of a promotion.] Just what I needed to replace my old Whirlpool. New model is improved,
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features. Limited capacity. Good for a start
on March 15, 2026
Posted by: Eva Lisse
from Houston tx
[This review was collected as part of a promotion.] It came with the home purchase. Works really great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on March 14, 2026
Posted by: Robreka456
from Columbia, SC
[This review was collected as part of a promotion.] I love this refrigerator, it’s very spacious easy to clean
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Almost Great
on March 13, 2026
Posted by: Oldantucker
from Texas
[This review was collected as part of a promotion.] Really like this fridge for the price. Good visibility for things inside. Enough space for the two of us. Only a few things need improving. It needs another drawer or another shelf and another door pocket. Wondering if I can buy one somewhere. Also takes a while to recover temp once door is opened.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy
on March 13, 2026
Posted by: StevieBK
from FL
[This review was collected as part of a promotion.] Refrigerator is noisy. Runs almost continuously. The “ideal” setting does not keep the refrigerator sufficiently cold. I needed to lower it to 4 snowflakes. Similarly the freezer has n the middle position leaves ice cream soft. Had to increase it to “coldest”. Ice cream is still soft.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com