Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Works fine
on March 19, 2026
Posted by: Justwantedquiet
from Texas
[This review was collected as part of a promotion.] The refrigerator is fine. Miss not having a deli drawer though. I wouldn't say it's loud, but it's definitely not quiet. I have a small house, my living room and kitchen are one big room, so I do hear the refrigerator at times. It seems to be louder at times than other times.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Awesome
on March 19, 2026
Posted by: Sfew
from Alabama
[This review was collected as part of a promotion.] I really like this refrigerator. I especially like the light that stays on the where you get your water like a night light. Also that you can lock it so little kids can’t keep mashing it
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features. !
on March 18, 2026
Posted by: Donna 59
from Jesup , Ga
[This review was collected as part of a promotion.] I bought it 2 months ago. No issues. Love the small square ice cubes!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Extremely noisy
on March 17, 2026
Posted by: jbullard
from Knoxville, TN
[This review was collected as part of a promotion.] I bought this a month ago to replace a very similar Whirlpool refrigerator. The compressor (?) is about 4 times noisier than my last one. Very distracting in an open floor plan environment.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 20, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #936247.
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #936247.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator!!
on March 17, 2026
Posted by: ChriT
from Florida
[This review was collected as part of a promotion.] This refrigerator has been a perfect fit for our family. The quality is excellent, and the interior layout makes it easy to keep everything well organized. It has really helped improve how we store our food, and I couldn’t be happier with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well except ice maker takes a while
on March 17, 2026
Posted by: Jeremy1111111
from Upstate ny
[This review was collected as part of a promotion.] Brought this last week. So far so good, my prior whirlpool refrigerator made more ice but overall seems good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Basic Side by Side
on March 17, 2026
Posted by: Ukeman
from Parachute, Colorado
[This review was collected as part of a promotion.] I bought this as a replacement for my 18 year old GE that had finally decided to die. While it is pretty nice for a mid range appliance there are some shortcomings.
1. No under shelf drawers. I had to purchase an aftermarket drawer that clips on under the shelf for ease of access. The bottom drawers are low and not very convenient.
2: No humidity control on the drawers. my old GE had this feature which made it easier to have a dry storage drawer.
3. No drawer temp control. Another feature my GE had that enabled me to control the temp of the bottom drawer as it can get colder than the rest of the box.
4. It has developed a loud buzzing noise while running. I had to open a warranty case for this noise. Turns out that the cold air circulation fan in the freezer compartment has developed this issue where as it runs it get louder and louder. The fan is mounted with clip in mounts to the bracket holding it with is not stable and doesn't seem very sturdy. I haven't gotten the parts replaced yet but am unsure if this will be a lasting repair. Why wasn't a screw based mounting with rubber vibration isolation used? Ease of assembly at the cost of reliable noise and vibration reduction.
5. Ice and water controls. The water dispenser actuator switch is in front of the ice dispenser actuator. If you aren't really careful when using the ice dispenser, you my trigger the water dispenser and then water streams out over the front of the freezer door and sometimes a poorly place pant leg or worse a bare leg. My old GE had the water and ice dispensers through the door as well but side by side. much more user friendly.
1. No under shelf drawers. I had to purchase an aftermarket drawer that clips on under the shelf for ease of access. The bottom drawers are low and not very convenient.
2: No humidity control on the drawers. my old GE had this feature which made it easier to have a dry storage drawer.
3. No drawer temp control. Another feature my GE had that enabled me to control the temp of the bottom drawer as it can get colder than the rest of the box.
4. It has developed a loud buzzing noise while running. I had to open a warranty case for this noise. Turns out that the cold air circulation fan in the freezer compartment has developed this issue where as it runs it get louder and louder. The fan is mounted with clip in mounts to the bracket holding it with is not stable and doesn't seem very sturdy. I haven't gotten the parts replaced yet but am unsure if this will be a lasting repair. Why wasn't a screw based mounting with rubber vibration isolation used? Ease of assembly at the cost of reliable noise and vibration reduction.
5. Ice and water controls. The water dispenser actuator switch is in front of the ice dispenser actuator. If you aren't really careful when using the ice dispenser, you my trigger the water dispenser and then water streams out over the front of the freezer door and sometimes a poorly place pant leg or worse a bare leg. My old GE had the water and ice dispensers through the door as well but side by side. much more user friendly.
The appliance seems to be functional. I don't feel it will last more than 7 to 10 years. It is a fair value for the money.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on March 16, 2026
Posted by: Kid dynamo
from Tyler, tx
[This review was collected as part of a promotion.] Bought it a month ago, does Great, I wish the icemaker was quicker, but I do like the cubes it makes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com