Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,798 Reviews)
Rating breakdown 6,798 reviews
5 Stars
3,212
4 Stars
1,888
3 Stars
1,059
2 Stars
294
1 Star
345
78%of customers recommend this product.
(
4,205 out of
5,369)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Problems with freezer door closing properly
on April 28, 2020
Posted by: Sparky049
from Houston, TX.
[This review was collected as part of a promotion.] Purchased last week and when refrigerator was delivered all the plastic and tape was left on the unit..After delivery team left I noticed the doors did not align and freezer door did not close properly.. I contacted Whirlpool and the next day a Loew's delivery team came by and attempted to align doors. Delivery guy told me this refrigerator was designed to have the doors misaligned. I contacted Whirlpool again and they had a service technician come by today and he was successful in aligning the doors but the freezer door still does not close correctly. Technician informed me that Whirlpool would not replace the sealing gasket on the freezer door which I believe is the problem. Extremely disappointed with the refrigerator and service, at this point, and I plan to return the unit to Loew's and replace with another brand.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Cartwca, Social Care , April 29, 2020
Hey Sparky049, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on April 28, 2020
Posted by: Frid123
from Charlotte
[This review was collected as part of a promotion.] Had this product about two weeks. Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor design
on April 29, 2020
Posted by: ChapAlice
from Tomball, TX
Freezer door - when closed - covers water filter cover door making it impossible to change water filter without opening freezer door first.
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, Social Care Team, April 29, 2020
Hello ChapAlice, thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We would be happy to look further into them for you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
good features
on April 30, 2020
Posted by: Sissie47
from Splendora, Texas
[This review was collected as part of a promotion.] Love the led lights, and that I have lots of room, keeps things really cold. So far I am very pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ice and Water
on April 30, 2020
Posted by: woody#1
from Jacksonville, Fl
[This review was collected as part of a promotion.] All of what I expected. Would have liked to have a book on the Refrig
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Water runs outside
on April 30, 2020
Posted by: tato2572
from Orlando, Florida
[This review was collected as part of a promotion.] When I use the water dispenser all the time is go outside and is a mess
No, I would not recommend this to a friend.
Response from whirlpool.comBy Benneaj, Social Care, April 30, 2020
Hey tato2572. At Whirlpool, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to provide feedback to our engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare.
Written by a customer while visiting whirlpool.com
Customer Rating
5
ELATED
on April 30, 2020
Posted by: DEMETRIA
from JACKSONVILLE, FL
[This review was collected as part of a promotion.] I have fretted over buying a refrigerator for some time. After a great deal of research, I am happy to have my new Whirlpool refrigerator. It is very spacious and sleek! I like the size of the ice cubes as well. Great product!!! Thanks Whirlpool!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love this fridge! Lots of room and sturdy!
on May 1, 2020
Posted by: Kotsilim
from Walsenburg, CO
[This review was collected as part of a promotion.] We just bought this fridge for the house we are building. We don't even have it hooked up to the water yet. We can hear the hum of the motor of the fridge running in the back of the house, but it's not annoying. Don't know what kind of noise the ice maker will make since it's off. I love the clean look of it (no fingerprints) and the sturdy shelving. We have put some things in it and it is cooling perfectly on the 'ideal' setting.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com