Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
A good fridge.
on March 25, 2025
Posted by: Matt
[This review was collected as part of a promotion.] We like the refrigerator a lot. Its background noise is however a little loud, especially when making ice. It's not a major problem, just a minor annoyance, compared to the quiet from our old fridge.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Refrigerator
on March 25, 2025
Posted by: AntH
[This review was collected as part of a promotion.] The fridge itself is excellent and spacious. The only drawback is the ice maker is very slow.
Written by a customer while visiting whirlpool.com
Customer Rating
4
it does its job after 1 week of use.
on March 25, 2025
Posted by: stev-o
[This review was collected as part of a promotion.] Too early for a thorough rating, only had it for a week and haven't hooked up the water line. Its compressor runs a bit louder than our 2007 model year Kenmore, but not horribly so. And it does seem to run a lot longer. It seems to get the job done. Haven't seen the effect on the electric bill yet. Wife is bothered by the textured surface of the sides and the smooth surface of the doors.
Written by a customer while visiting whirlpool.com
Customer Rating
2
LOUDEST FRIDGE EVER 2
on March 24, 2025
Posted by: Aman
from Greenville, SC
As another reviewer exclaimed, This is the loudest most awful refrigerator ever.
I hear it in every room of the house.
The sound just blares from everywhere.
I took off the evaporator panel in the back of the freezer and found the issue. A cheap chines made motor and a poorly designed air flow. Add to it the thin flimsy metal back panel it its like a fan motor bullhorn.
If you were hard of hearing, Id say go for it but the price is not good and there are way better options.
I hear it in every room of the house.
The sound just blares from everywhere.
I took off the evaporator panel in the back of the freezer and found the issue. A cheap chines made motor and a poorly designed air flow. Add to it the thin flimsy metal back panel it its like a fan motor bullhorn.
If you were hard of hearing, Id say go for it but the price is not good and there are way better options.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422FKXG6 . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423FKXGB or Instagram http://spr.ly/6424FKXG8. When responding please include your contact information and reference Case # 699100.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422FKXG6 . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423FKXGB or Instagram http://spr.ly/6424FKXG8. When responding please include your contact information and reference Case # 699100.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Wish I had made a different choice
on March 24, 2025
Posted by: oh well, stuck with it
from Hawaii
[This review was collected as part of a promotion.] The fridge looks nice from the outside. We have a couple of problems with it. In the morning after no-one has opened the door all night, the temperature could range anywhere from 28 degrees to 40 degrees. The second big problem is that there are not enough options for where the shelves go. One shelf is too high and another is too low. There are options, but not enough to fit our needs.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 27, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #698982.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #698982.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not Happy!
on March 24, 2025
Posted by: Not Happy!
[This review was collected as part of a promotion.] The ice maker keeps disconnecting from the door therefore it does not dispense if we have to manually go inside the refrigerator and connect it to the door and then dip ice out with our hand. This is a New Home Purchase that came with the house so it may have been broken when they installed it.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 698849.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker is weak
on March 24, 2025
Posted by: Ice2025
[This review was collected as part of a promotion.] Makes a small amount of ice, had it replaced and the second refrigerator makes very little ice, enough to fil two Stanley's 1/2 full
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698818.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 698818.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on March 24, 2025
Posted by: Lisa57
[This review was collected as part of a promotion.] I bought my refrigerator a few weeks ago and I am really pleased. Thank you!
Written by a customer while visiting whirlpool.com