Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Meh
on March 29, 2025
Posted by: Rick
[This review was collected as part of a promotion.] I got a thermometer to know exact temps since the “ideal” setting was freezing the eggs. The volume of ice produced in a 24 hour period seems sub standard, especially compared with my last refrigerator, which was a 2006 Frigidaire. Also the options of shelf placement isn’t as efficient. It came with the house so it is what it is.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average fridge
on March 29, 2025
Posted by: Leroy
[This review was collected as part of a promotion.] No adjustable shelf. Temp control to easy to change accidently.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Loud
on March 28, 2025
Posted by: sbee
[This review was collected as part of a promotion.] It is the loudest fridge I have ever owned and wish I could replace it.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 28, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422FzdMQ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423FzdMv or Instagram http://spr.ly/6425FzdMx. When responding please include your contact information and reference Case # 701010.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6422FzdMQ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/6423FzdMv or Instagram http://spr.ly/6425FzdMx. When responding please include your contact information and reference Case # 701010.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
ICEMAKER
on March 27, 2025
Posted by: ROBERT
from PRAIRE GROVE AR
[This review was collected as part of a promotion.] THIS REFRIGERATOR IS THE WORSE WE HAVE EVER OWNED. IT'S RUNNING ALMOST ALL THE TIME, EVEN IF WE DON'T OPEN THE DOOR. A REPAIR MAN CAME OUT AND SAID IT IS THE WORSE HE HAS EVER SEEN.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 1, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 700497.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 700497.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Typical problems
on March 26, 2025
Posted by: Better than nothing
[This review was collected as part of a promotion.] The refrigerator was delivered a week ago. So far so good. It did not come with a meat storage. The one we looked at in the store had most of the shelves missing, we assumed ours would have a drawer. "Wrong" We ordered one from the manufacturer. It came in 3 packages and one part didn't fit. We are now spending more time and effort to correct this problem.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pure excellence!!!
on March 26, 2025
Posted by: costergren
[This review was collected as part of a promotion.] We purchased this refrigerator a month ago and we are very pleased. It operates quietly, and does everything you would want in a refrigerator. Pure excellence!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good in a pinch
on March 26, 2025
Posted by: steve989
from baton rouge LA
[This review was collected as part of a promotion.] Needed refrigerator immediately after old one died. Works well but seems to run quite a bit more than expected for its size.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Like it, but faulty after 3 months
on March 25, 2025
Posted by: Trail man
[This review was collected as part of a promotion.] I like the simplicity and modern design of this appliance. However I bought this fridge 3 months ago and it has already stopped delivering water on the door dispenser. Hoping Whirlpool can make this right so I will think about buying one in the future.
Written by a customer while visiting whirlpool.com