Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Looks good
on April 4, 2025
Posted by: My fridge
[This review was collected as part of a promotion.] Great fridge at low cost. Looks good! Could've had a better switch system
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on April 4, 2025
Posted by: Lisa67
[This review was collected as part of a promotion.] I bought my refrigerator two weeks ago and I am very pleased
Written by a customer while visiting whirlpool.com
Customer Rating
1
IT WAS GREAT UNTIL IT WAS NOT
on April 4, 2025
Posted by: ANONYMOUS
[This review was collected as part of a promotion.] Purchased the new refrigerator to replace one a Kenmore that lasted 17 years with no issues. Was very pleased with out new whirlpool until it broke in the night. We had only had the whirlpool fridge for about 90 days!! The compressor went out. This was extremely disappointing to say the least. We work up to water in the floor and quickly realized the ice was melting and running down the ice dispenser into our floor. All the food I the freezer was completely thawed and had to be thrown away. Along with the expense of the new purchase, food spoilage and purchasing replacement food it was a very expensive experience. We were without a fridge or freezer for about 8 days until the new compressor came in and was installed. It is running again and keeping fingers crossed, but do not have a good feeling with such a large malfunction this early in the game. Wish there was a way to be compensated for food spoilage under these circumstances with it being such a new purchase. We had such high expectations and felt comfortable or hopeful with the whirlpool brand,, not sure anymore.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 704256.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Whirlpool Nothing Like Kenmore Same Maker?
on April 4, 2025
Posted by: Nickname
[This review was collected as part of a promotion.] Whirlpool is big on the outside but my older Kenmore had more room on the inside.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on April 4, 2025
Posted by: Bill34
[This review was collected as part of a promotion.] We like this refrigerator very well except it came with no way to keep it from rolling from front to back. The rollers can be used to level it, but went opening the doors it rolls forward and closing it rolls backward. Poor design. I had to jury rig a method to block the rollers.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Value for the money
on April 4, 2025
Posted by: Crusty
[This review was collected as part of a promotion.] Was a good buy and matches the rest of our WHIRLPOOL appliances in the kitchen
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent value and high quality product!
on April 3, 2025
Posted by: Blh38305
[This review was collected as part of a promotion.] Great finish on the outside and excellent lighting with many shelves and room to keep cold.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Unit
on April 3, 2025
Posted by: Pelican
from Houma Louisiana
[This review was collected as part of a promotion.] works as expected, more room than previous unit, would recommend to a friend, the reason for 4 not 5 stars is the compressor is somewhat loud .
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com