Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Worst
on May 24, 2025
Posted by: Dont buy
from Arizona
[This review was collected as part of a promotion.] O stars! Good luck getting ice without hitting the water dispenser. I’ve had less than a month. The repair guy has been out twice. The zip tie they utilize to drip water into the ice machine, got displaced, causing water to go down into the condenser, making a noise out of this world that sounded like a helicopter in my house. The resolution was to stick some gum paste around it and put a new zip tie on while I am not had any issues since The quality is horrible. The functionality is not there. The space is not adequate. The first repair was for the ice flap, not working properly, causing ice to get stuck in the trap and then melting throughout the day onto the floor. They have replaced the flap. We’ll see how it goes.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 728434.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy Buyer
on May 24, 2025
Posted by: Buck
[This review was collected as part of a promotion.] I like the lighting in the refrigerator no problems so far. Thanks for asking.
Written by a customer while visiting whirlpool.com
Customer Rating
1
No stand our features
on May 24, 2025
Posted by: Pilot
[This review was collected as part of a promotion.] Came with our new home. Spits ice onto floor once or twice a day to small for us
Response from whirlpool.comBy Branded Team, Consumer Care, May 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 728332.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Need more storage drawers.
on May 23, 2025
Posted by: Frank 2724
from Jefferson City Tenn.
[This review was collected as part of a promotion.] Like whirlpool products. Could use 1 more storage drawer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
GREAT BUY!
on May 23, 2025
Posted by: FRIDGE
[This review was collected as part of a promotion.] SO HAPPY TO HAVE PURCHASED THIS REFRIGERATOR DURING PRESIDENT'S DAY SALE! EVERYTHING IS WORKING GREAT!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Grate unit
on May 23, 2025
Posted by: Arthur
from FL
[This review was collected as part of a promotion.] This unit works grate, but you should tell people when installing as new. Wate at least 24 hrs. for ice maker to start up. Evan a call to your support center did not seam to know this fact. causing much averaging result.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective refrigerator
on May 23, 2025
Posted by: Victor
[This review was collected as part of a promotion.] Very useless and defective refrigerator with a lot of missing parts
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 727970
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Poor ice maker performance
on May 23, 2025
Posted by: RJaVet
[This review was collected as part of a promotion.] Disappointed with the ice maker. Very, very slow in making ice.
Written by a customer while visiting whirlpool.com