Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
3
Average
on July 22, 2026
Posted by: Jca#2
[This review was collected as part of a promotion.] The refrigerator portion of this unit runs inconsistently. Not sure why. I wish there was a numerical setting for this unit.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on July 22, 2026
Posted by: Jsort
[This review was collected as part of a promotion.] There is just the right amount of room on both sides for my husband and I.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not impressed.
on July 22, 2026
Posted by: Noisy new fridge
[This review was collected as part of a promotion.] Brand new fridge that came with our newly built house. It’s noisy and I am in the process of submitting a warranty claim. Came with one vegetable and one fruit drawer only. Not sure if the cheese/ham drawer was to be included.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on July 22, 2026
Posted by: Banana15
[This review was collected as part of a promotion.] It is a good appliance. This Wes the appliance given to us when we purchased our new home. The builder chose the model and brand. Able to easily store condiments, milk, juice, soda, etc. My only wish would be a deli drawer.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love this fridge... it seems so much bigger!
on July 22, 2026
Posted by: Old Townie
[This review was collected as part of a promotion.] Love that the glass shelves don't have the border edging. I've had the same size fridge before, but this new one seems so much bigger! Everything seems so much easier to access. I have been satisfied with both the freezer and fridge side holding an even cold temperature. Better lighting too. I love the Bisque color, and the handles are very comfortable, which seems like a small thing, but I notice it every time I open the doors. Speaking of doors, the only complaint I have is that they seem to be off balance when I open them and swing open too fast. I have to hold on to the door so the hinges don't get continually stressed. Also, I did buy additional shelves, and I miss that it does not have a slide out cheese drawer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect basic Fridge/freezer for me.
on July 22, 2026
Posted by: coastdownhills
[This review was collected as part of a promotion.] After my highly rated but much despised LG died I was looking for something basic. One reviewer described Whirlpool as stuck in the 90's. I immediately thought, that's for me. It cools, makes and distributes ice with no fuss, keeps both freezer and fridge at appropriate temps and the side by side beats the heck out of Top French doors and bottom freezer for organization. I always have a filter on the icemaker source before the fridge so the worries about filter replacement don't matter. It's compressor does make a bit more noise than any fridge I've ever had. Also no bother to me.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Another great Whirlpool Refrigerator.
on July 22, 2026
Posted by: Jerry1967
[This review was collected as part of a promotion.] This appliance is similar to one we already own in another house and it is cooling well, making plenty of ice cubes and its controls are easy to use. Our only complaint is that sometimes when you open a door the fridge rolls slightly out toward you..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Owner
on July 22, 2026
Posted by: WCTKD
[This review was collected as part of a promotion.] The refrigerator is making so much noise that it's disrupting my daily life. n fact, this noise issue goes way beyond just being loud. However, your service team's response speed is excellent.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 24, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Modern, high-efficiency refrigerators are designed to run longer than older models. Their compressors operate at varying speeds for extended periods to optimize energy and temperature regulation.
If you are concerned about your refrigerator running too much, here are key areas to check:
Location and Ventilation
Ensure the refrigerator is installed indoors, away from heat sources (like an oven or radiator).
It should be in a location with an ambient temperature between 55 °F (13 °C) and 110 °F (43 °C).
Verify there is sufficient space around the sides and top for proper air circulation; do not block the base grille or install behind a cabinet door.
Recent Changes
The motor will run longer for 24 to 48 hours after initial installation or after adding a large amount of new food/beverages. This is normal until temperatures stabilize.
Usage and Settings
Limit how frequently the doors are opened, as this causes the internal temperature to rise and the motor to run more often.
Confirm that the temperature controls are set correctly, typically at the factory "mid-setting." Setting controls too low will increase the run time unnecessarily.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24327950.
We’re looking forward to hearing from you.
Jacob W.
Modern, high-efficiency refrigerators are designed to run longer than older models. Their compressors operate at varying speeds for extended periods to optimize energy and temperature regulation.
If you are concerned about your refrigerator running too much, here are key areas to check:
Location and Ventilation
Ensure the refrigerator is installed indoors, away from heat sources (like an oven or radiator).
It should be in a location with an ambient temperature between 55 °F (13 °C) and 110 °F (43 °C).
Verify there is sufficient space around the sides and top for proper air circulation; do not block the base grille or install behind a cabinet door.
Recent Changes
The motor will run longer for 24 to 48 hours after initial installation or after adding a large amount of new food/beverages. This is normal until temperatures stabilize.
Usage and Settings
Limit how frequently the doors are opened, as this causes the internal temperature to rise and the motor to run more often.
Confirm that the temperature controls are set correctly, typically at the factory "mid-setting." Setting controls too low will increase the run time unnecessarily.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24327950.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com